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Amstelveen,
29
May
2013

Air France and KLM launch inflight Wi-Fi

Summary

- Launch of inflight connectivity on two Boeing 777-300
- Customers travelling on these aircraft can remain connected with
  the world by sending text messages and e-mails, watching live television
  and surfing the internet during their flight
- First flights today to New York for Air France and to Panama for KLM

Today Air France and KLM Royal Dutch Airlines will operate their first inflight connectivity flights with Wi-Fi on board. The new service will allow customers to remain connected with the world by being able to send text messages and e-mails and surf the internet during their flight. On our specially designed inflight website we also offer a broad range of free and up to date services including live television news and sports channels, relevant airline and destination information.

Online Access
In partnership with Panasonic Avionics, Air France and KLM will conduct a trial phase throughout the rest of 2013 on two Boeing 777-300s. During that time, customers can connect to the internet using their Wi-Fi enabled smartphones, laptops or tablets at a fixed rate and use their mobile phones for text messages or email, no matter what travel class they are in. The two Wi-Fi equipped aircraft will operate on several long-haul destinations during the trial.

Fares
During the pilot phase we will offer hourly and full-flight fees: EUR 10.95 per hour or EUR 19.95 for the full flight, applicable for all classes. These fees are in line with industry average. Travellers can pay for their internet access by credit card. Mobile phone usage (for text and data) will be billed to the phone users according to their own roaming agreements. Access to the inflight website will be free of charge.

Wireless service — whether the on-board portal or satellite internet — will commence once the flight has reached 20,000 feet, shortly after take-off.

Customer experience
With the inflight connectivity test, Air France and KLM are adapting to their customers’ new travel habits, while also surprising them with new services. During this test phase, customers will be asked to share their comments, suggestions and expectations and therefore contribute to the improvement of these services.

By jointly launching inflight Wi-Fi and data transmission, Air France and KLM are continuing to innovate. This inflight connectivity test phase on long-haul flights perfectly integrates our ongoing strategy to offer our customers even more new products and services.
Alexandre de Juniac, Chairman and CEO of Air France
Connectivity is a significant investment in a brand new area where technology is still under development. Being permanently connected is part of our customers’ daily lives. We are aiming to define the best possible product and system to fit their needs and wishes. We’re confident that, in the future, all our passengers will be able to remain connected when travelling to and from our hubs at Paris Charles de Gaulle and Amsterdam Airport Schiphol.
Peter Hartman, President & CEO of KLM
Boilerplate

About KLM
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.

In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.

KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.

About SkyTeam
SkyTeam is a global airline alliance providing customers from member airlines access to an extensive worldwide network offering more destinations, more frequencies and more connectivity. Passengers can earn and redeem Frequent Flyer Miles throughout the SkyTeam network. SkyTeam member airlines offer customers access to over 490 lounges worldwide.

klm.com | airfrance.com | facebook klm | twitter klm | blog.klm | skyteam.com | skyteam-facebook | skyteam-youtube

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