Full Year and Fourth Quarter 2013 Results

Currencies had a marked negative impact of 100 million euros on the Group’s Full Year operating result, particularly in the second half of the year (86 million euros).

Full Year 2013 total revenues stood at 25,520 million euros versus 25,423 million euros in 2012, up 0.4%, and by 2.3% on a constant currency basis.

Operating costs declined by 1.4% and were flat on a constant currency basis. Ex-fuel, they rose fractionally by 0.1%, and by 0.8% on a constant currency basis. Unit cost per EASK² (Equivalent Available Seat Kilometer) was reduced by 3.8%, and by 2% on a constant currency, fuel price and pension expense basis, against capacity in EASK up by 1.6%.  The fuel bill amounted to 6,897 million euros, a decline of 5.2% reflecting a currency effect of -3.1%, a 1.8% decline in fuel price after hedging, and a 0.4% reduction in volumes. Employee costs were down 2.4% to 7,482 million euros, and by 2.2% on a constant currency basis. At constant pension expense and scope, and including temps, employee costs fell 218 million euros, in line with the target of a 200 million euro reduction over the full year.

EBITDA amounted to 1,855 million euros, up by 33%, implying an improvement of 461 million euros. The EBITDA margin stood at 7.3%, a 1.8 point improvement on 2012. The operating result for the full year was back in positive territory at 130 million euros versus -336 million euros in 2012, a 466 million euro improvement.

The net result, group share reflected a tax asset impairment of 937 million euros as well as the impact of discontinued operations (CityJet, whose disposal is underway) to the tune of -122 million euros over the full year, to stand at -1,827 million euros against -1,225 million euros a year ago.

The impairment of deferred tax assets relates to tax losses from previous fiscal years which were recognised in the balance sheet. It results from taking into account activity forecasts as they were communicated to the market in October 2013 as well as a reduced visibility on the conditions for applying prior year tax losses. Under current French tax law, deferred tax assets no longer recognised in the balance sheet nevertheless remain available, and the group maintains the right to apply them to future profits. This impairment will not involve any cash out, current or future, and has no impact on the group’s liquidity nor its solvency.

On an adjusted basis², the net result stood at -349 million euros against -696 million in 2012, a 347 million euro improvement.

Earnings and diluted earnings per share stood at -6.17 euros (-4.14 euros in 2012), and at -1.18 euros on an adjusted basis (-2.35 euros in 2012). The Board of Directors decided not to pay a dividend.

In the Fourth Quarter 2013, total revenues for the group stood at 6,123 million euros versus 6,258 million euros a year earlier, down 2.2%, but up 0.7% on a constant currency basis.

Operating costs declined by 3.5% and by 1.3% on a constant currency basis. Ex-fuel, they declined by 2.1% and by 0.9% on a constant currency basis. Unit cost per EASK (Equivalent Available Seat Kilometer) was reduced by 5.2%, and by 1.9% on a constant currency, fuel price and pension expense basis, against capacity in EASK up by 1.9%. The fuel bill amounted to 1,653 million euros, a decline of 7% reflecting a currency effect of -4.8%, a 3.3% decline in fuel price after hedging, and a 0.7% increase in volumes. Employee costs clearly reflected the impact of restructuring, declining by 5.7% to 1,790 million euros, and by 5.5% on a constant currency basis.

EBITDA gained 36% or 100 million euros to 381 million euros, implying a margin of 6.2%, up 1.7 points. The operating result amounted to -65 million euros compared with -152 million euros a year earlier, an improvement of 87 million euros. Elsewhere the group booked a provision of 82 million euros in non-recurring costs for the impairment of two full-freighter aircraft.

The net result, group share stood at -1,177 million euros versus -244 million euros a year earlier, including the impairment expense mentioned above and an impact of -80 million euros relating to discontinued operations (CityJet). Adjusted for these and other one-off items², the net result, group share was -112 million euros compared with -126 million euros in Q4 2012.

Earnings and diluted earnings per share stood at -3.98 euros (-0.83 euros in Q4 2012), and at -0.38 euros on an adjusted basis (-0.43 euros in Q4 2012).

Passenger business

For Full Year 2013, passenger revenues amounted to 20,112 million euros, up 0.7%, but up by 2.6% on a constant currency basis. The operating result of the passenger business stood at 174 million euros versus -260 million euros in 2012, an improvement of 434 million euros.

Total passenger traffic for the full year rose by 2.4% while capacity rose by 1.6%, leading to a 0.6 point improvement in load factor to 83.8%. Unit revenue per Available Seat Kilometer (RASK) declined by 1.0%, but rose 0.8% on a constant currency basis. Unit costs (CASK) were reduced by 3.3% and by 1.8% at constant currencies.

Long-haul represented 81% of the Group’s traffic and 79% of capacity. Long-haul traffic rose 2.5% for a 2.4% rise in capacity. The load factor was stable (+0.1 point) at 85.7%. Long-haul RASK rose by 0.6% on a constant currency basis, driven by economy RASK up 1.2%, while premium RASK was down 0.6%.

Medium-haul traffic rose by 1.7% while capacity was reduced by 1.2%, a clear indication of the positive effects of Transform 2015, leading to a 2.2 point improvement in load factor to 76.8%. Medium-haul RASK improved by 2.4% on a constant currency basis.

Fourth Quarter 2013 passenger revenues amounted to 4,845 million euros, down 0.9%, but up by 2.0% on a constant currency basis. The operating result of the passenger business stood at -61 million euros, versus -143 million euros in Q4 2012, an improvement of 82 million euros.

Total passenger traffic in the fourth quarter rose by 2.5% while capacity rose by 1.8% leading to a 0.5 point improvement in load factor to 82.5%. Unit revenue per Available Seat Kilometer (RASK) fell by 2.9%, but was almost stable (-0.1%) on a constant currency basis. Unit costs (CASK) were reduced by 4.5% and by 2.2% on a constant currency basis.

Long-haul traffic rose 2.5% for a 3.0% rise in capacity, leading to a 0.4 point decline in load factor to 84.2%. Long-haul RASK was down -0.8% on a constant currency basis, partly reflecting an unfavourable year-on-year comparison base.

Medium-haul traffic rose by 2.4% while capacity was reduced by 2.5% leading to a 3.5 point improvement in load factor to 76.0%. Medium-haul RASK improved by 3.4% on a constant currency basis.

Cargo Business

The cargo industry continued to experience weak global trade and industry overcapacity. In this context, Full Year 2013 revenues stood at 2,816 million euros, down 7.9% and by 5.7% on a constant currency basis. The operating result improved by 28 million euros, but remained negative at -202 million euros. 

The group reinforced its restructuring measures, with an 11.5% reduction in full freighter capacity versus 6% planned at the beginning of the year. In total though, capacity was reduced by only 2.7% due to a slight increase in belly space. Traffic declined more strongly, by 4.6% leading to a 1.3 point drop in load factor to 63.2%. Unit revenue per Available Ton Kilometer (RATK) declined by 6.3% and by 4.2% on a constant currency basis. Against this, unit cost (CATK) was reduced by 6.6% and by 4.9% on a constant currency basis but was insufficient to meaningfully reduce losses. Additional turnaround measures were announced in October 2013 which are in the process of being implemented.

Fourth Quarter 2013 cargo revenues amounted to 723 million euros, down 8.6% and by 5.4% on a constant currency basis. The operating result improved slightly from -27 million euros in Q4 2012 to-18 million euros. Traffic declined by 2.1% for a 0.9% decline in capacity, leading to a 0.9 point reduction in load factor to 66.3%). Unit revenue per Available Ton Kilometer (RATK) declined by 8.9% and by 5.8% on a constant currency basis. Unit cost per ATK was reduced by 9.8% and by 7.4% on a constant currency basis.

Maintenance

In Full Year 2013, maintenance realized third party revenues of 1,225 million euros, up 11.8% and by 15.1% at constant currencies, benefiting from a strong order book. The operating result stood at 159 million euros, up 19 million euros year-on-year, helped by the development of higher margin activities and Transform 2015 efficiency gains. The operating margin stood at 4.8% versus 4.5% a year earlier.

Fourth Quarter 2013 third party maintenance revenues were 298 million euros (316 million euros in Q4 2012), with an operating result of 48 million euros, up 12 million euros year-over-year.

Other business: Transavia

For the Full Year 2013, as planned in the framework of Transform 2015, Transavia capacity was significantly increased, up by 11.6%, of which 25.5% in France. Traffic was up by 13.5%, leading to a 1.5 point rise in load factor to 90.1%. In spite of this high growth, unit revenue was virtually stable at –0.2%. Transavia’s revenues stood at 984 million euros, up 10.7%. The operating result was -23 million euros (versus breakeven in 2012), impacted by the political unrest in some Mediterranean destinations and by the launch costs of certain routes.

In the Fourth Quarter 2013, traffic rose 12.9% for capacity up 11.0%, leading to a 1.5 point increase in load factor to 87.3%. Unit revenue was down 2.7%. Transavia’s revenue stood at 171 million euros, up 8.9%. The operating result was -35 million euros, down 11 million euros year-over-year.

Other business: Catering

In Full Year 2013, catering revenues stood at 915 million euros, of which 341 million euros with third parties, versus 355 million euros in 2012, down 3.9%, reflecting the deconsolidation of AirChef. At constant scope, third party revenues rose by 6.9%. The operating result improved from 7 million euros to 24 million euros thanks to the measures implemented within the framework of Transform 2015.

For Q4 2013, third party revenues amounted to 75 million euros, down 19% (93 million euros a year earlier). At constant scope, they were up 13.6%. The operating result was 5 million euros versus 2 million euros a year earlier.

Financial situation

The improvement in EBITDA translated into a 458 million increase in cash flow before change in WCR and Voluntary Departure Plan cash-out.

Net investments before sales & lease-back were down 466 million euros to 1,064 million euros, reflecting a strict control of investments and low capacity growth. Net investments after sale & lease-back transactions slightly increased to 941 million euros. In combination with a good performance on working capital requirement, it resulted in an operating free cash flow amounting to 538 million euros, versus -47 million euros in 2012, leading to a significant reduction in net debt from 5.97 billion euros at 31^st December 2012 to 5.35 billion euros at 31^st December 2013. The financial cover ratios therefore improved considerably, with EBITDA / net interest costs up from 4.0x a year ago to 4.6x. Net debt / EBITDA was reduced from 4.3x to 2.9x.

At 31^st December 2013, shareholders’ funds amounted to 2.29 billion euros, down 1.35 billion euros year-over-year.

The group continues to enjoy a good level of liquidity, with cash of 4.2 billion euros at December 31^st 2013, and undrawn credit lines of 1.8 billion euros. This compares with short term debt of 1.9 billion euros. The shareholding in Amadeus is valued in the region of 900 million euros.

Outlook

The operating environment at the beginning of 2014 remains uncertain in many respects, notably the timing and strength of the economic recovery in the different regions in which we operate, volatile currencies and fuel prices, and industry capacity. Against this backdrop, the initial measures of Transform 2015 are now fully delivering, while the additional measures will start to take effect as of H2 this year. Under these conditions, we continue to target EBITDA in the region of 2.5 billion euros, subject to there being no reversal in current operating trends. We aim to continue to reduce net debt, in line with our objective of 4.5 billion euros during 2015.

• On the Americas network, traffic rose by 6.5% for capacity up by 6.3%. The load factor was stable (+0.1 points)at 87.5%, Capacity growth was driven by the Latin American network (+9.6%), with slower growth in North America (+4.3%).
• The Asia network posted a 0.7% decline in traffic for stable capacity (+0.0%); the load factor declined by 0.6 points to 83.4%.
• On the Africa and Middle East network, traffic was up by 2.8% for a 3.4% increase in capacity; the load factor stood at 81.9%, down 0.5 points. 
• The Caribbean and Indian Ocean network saw traffic increase by 1.8% for capacity up by 1.0%; the load factor rose by 0.7 points to 83.7%.
• The restructuring of the European network led to a 3.8% increase in traffic. With a 2.2% reduction in capacity, the load factor was up by 4.3 points to 74.5%.

Cargo
Cargo saw a 3.7% decline in traffic for capacity down by 1.5%, leading to a 1.5 point decline in load factor to 65.3%. Unit revenue per available ton kilometer (RATK) ex-currency was lower than in December 2012.

Recent developments

• Air France-KLM continues to refocus its medium-haul activity around its hubs. In December the group received a firm offer to purchase CityJet. The transaction is expected to close in the first quarter of 2014.
• In November, Air France-KLM was named as  ‘Climate Performance Leader 2013’ by the Carbon Disclosure Project (CDP), a survey conducted on behalf of over 700 institutional investors, thereby joining the group of nine French recipients recognized within the top 250 French stock market capitalizations.

(*) In 2012: from 27th October to 12th November; in 2013: from 9th October to 4th November

• On the Americas network, traffic rose by 2.2% for capacity up by 5.3%. At 83.4%, the load factor was 2.5 points lower than the high level reached last year (86.0%). Capacity growth remains driven by the development of the Latin American network (+7.7%), the growth to/from North America being less strong (+3.8%).
• The Asia network posted a 1.5% decline in traffic for stable capacity (-0.1%), the load factor falling by 1.1 points to 81.7%.
• On the Africa and Middle East network, traffic was up by 2.0% for a 5.5% increase in capacity, the load factor standing at 75.6%, down by 2.5 points.  
• The Caribbean and Indian Ocean network remained dynamic: traffic was up by 3.7% for capacity up by 2.4%, the load factor increasing by 1.2 points to 87.4%.
• On the European network, traffic declined by 0.6% while capacity was down by 2.8%. The load factor rose by 1.6 points to 73.9%.

Cargo
Cargo posted a modest 0.4% increase in traffic for virtually stable capacity (-0.3%), leading to a 0.5 point rise in load factor to 68.7%. Unit revenue per available ton kilometer (RATK) ex-currency decreased compared with November 2012.

Recent developments
Air France-KLM continues its development in rapidly-growing markets.

• Since 25th November, Air France flies to Panama City in addition to the daily KLM service.  A leader in Central and South America and the Caribbean in terms of the number of seats offered, the Group serves 25 destinations in this region and offers over 200 weekly flights departing from Paris-Charles de Gaulle and Amsterdam-Schiphol.
• The Group has extended its partnership agreement with Kenya Airways. Starting from 1st January 2014, the joint-venture will cover six routes between Europe and East Africa: Amsterdam-Nairobi, Paris-Nairobi, London-Nairobi, Amsterdam-Entebbe/Kigali, Amsterdam-Lusaka/Harare, Amsterdam-Kilimandjaro/Dar-es-Salaam.
• For the International Forum for investments in the Ivory Coast, Air France will operate a special flight to Abidjan by Airbus A380 on 28th January 2014. For the 2014 Winter season, the airline wishes to service Abidjan by A380 on a regular basis.

• On the Americas network, traffic rose by 2.4% for capacity up by 2.9%. The load factor was slightly lower (-0.4 points) at 88.4%. Capacity growth was driven by the development of the Latin American network (+7.4%), with capacity growth to North America remaining low (+0.7%).
• The Asia network posted a 4.5% increase in traffic for capacity up by 3.7%, the load factor gaining 0.7 points to 85.9%.
• On the Africa and Middle East network, traffic was down by 1.0% for stable capacity (-0.2%), the load factor standing at 79.2%, down by 0.6 points.   
• The Caribbean and Indian Ocean network was dynamic: traffic was up by 7.7% for capacity up 3.5%, the load factor increasing by 3.3 points to 84.0%.
• On the European network, traffic increased by 1.4% while capacity was down by 3.9%. The load factor rose by 4 points, reaching the high level of 78.2%.

Cargo
Cargo recorded a 3.3% drop in traffic for capacity down by 1.2%, leading to a 1.5 point decline in load factor to 65.1%. Unit revenue per available ton kilometer (RATK) ex-currency decreased compared with October 2012.

Recent developments
Air France-KLM continued its development in rapidly-growing long-haul markets.

• In Brazil, the fifth weekly KLM flight between Amsterdam and Rio de Janeiro, launched in April 2013, was prolonged to the Winter 2013-2014 season. Furthermore, starting from 31st March 2014, Air France will serve Brasilia with three weekly frequencies on departure from Paris-Charles de Gaulle.
• In February 2014, KLM will launch its service to Santiago de Chile (Chile), in addition to the daily Air France flight.
• In Indonesia, as of 30th March 2014, Air France will operate a new daily service to Jakarta, with a stop over in Singapore, on departure from Paris-Charles de Gaulle. This new service will supplement the KLM offer with a daily flight to Jakarta on departure from Amsterdam-Schiphol.

1. The results presentation is available on www.airfranceklm-finance.com on 31^st October 2013 from 7.15h CET
2. For the complete review, please find on the righthand side on this page the PDF document.

Deze resultaten blijken uit het Beste Werkgeversonderzoek van Effectory en Intermediair. Het onderzoek is dit jaar voor de twaalfde keer uitgevoerd om een objectief oordeel te kunnen vellen over werkgeverschap in Nederland. Aan het onderzoek hebben 316 organisaties deelgenomen.

Goed werkgeverschap
Wat is nu het geheim van goed werkgeverschap? Guido Heezen, directeur van Effectory en HR trendwatcher, licht dit toe: “Bij alle topwerkgevers zien we een aantal kenmerken terug. In de eerste plaats een zeer inspirerende directie, duidelijk zichtbaar in alle lagen van de organisatie. Verder weet iedereen precies wat het doel van de organisatie is en waarom het werk elke dag verzet wordt. Er is geen sprake van onnodige controle en bureaucratie, het aantal managers of managementlagen is beperkt. Er wordt veel informatie gedeeld, waardoor medewerkers zelf beslissingen kunnen nemen en er ook minder aansturing nodig is. Medewerkers hebben daarnaast veel vrijheid, specialisten en vakmensen krijgen volop de ruimte om hun ‘ambacht’ naar eigen inzicht uit te oefenen en worden telkens uitgedaagd om hun specialisme te verbeteren. Bovendien is sociale innovatie verankerd in de cultuur, wat wil zeggen dat de ideeën van medewerkers altijd serieus genomen worden en meewegen bij de verbetering van de organisatie.”

Grootste stijgers
Naast de twee absolute winnaars zijn ook de grootste stijgers bekend gemaakt: organisaties waarvan de tevredenheid opvallend is toegenomen ten opzichte van vorig jaar. De tevredenheid van grootste stijger Scania (categorie meer dan 1000 medewerkers) nam toe (met 0,9 punt) naar een 8,0. De score van Nedmag (categorie minder dan 1000 medewerkers) zat eveneens fors in de lift, deze is toegenomen (met 1,0 punt) naar een 7,8. Een uitstekende prestatie.

Overzicht winnaars

Impressie verkiezing
De eerste beelden van de verkiezing kunt u live zien en downloaden via de Twitter account van Beste Werkgevers: http://twitter.com/bestewerkgevers. Op woensdag 9 oktober staat tevens het officiële beeldmateriaal van de verkiezing online op www.beste-werkgevers.nl. Al het beeldmateriaal dat ter beschikking wordt gesteld, is rechtenvrij en kunt u (indien gewenst) gebruiken voor uw publicatie.

Beste Werkgevers magazine 2013
De resultaten van het onderzoek zijn gepubliceerd in het Beste Werkgevers magazine 2013 en verwerkt in Intermediair Weekblad (editie van 10 oktober). In dit magazine is te zien wie de honderd Beste Werkgevers van 2013 zijn, op welke onderwerpen deze organisaties goed scoren en misschien wel het belangrijkste: waarom hun medewerkers hen een aantrekkelijke werkgever vinden. Heeft u interesse in het Beste Werkgevers magazine? Neem dan contact op met Effectory via 020-3050102 en ontvang een gratis exemplaar. U kunt de complete lijst van de honderd Beste Werkgevers en het digitale magazine ook vinden op de website www.beste-werkgevers.nl.

In August 2013, passenger traffic rose by 4.9% for capacity up by 2.3%. The load factor stood at 87.9%, up by 2.2 points. The group carried 7.15 million passengers (+3.0%). Unit revenue per available seat kilometre (RASK) ex-currency was up relative to August 2012.

• On the Americas network, traffic rose 5.3% for capacity up by 3.3%, leading to a 1.7 point increase in load factor to 90.6%.
• The Asia network was dynamic with a 7.6% rise in traffic for capacity up by 5.8%, the load factor gaining 1.4 points to 90.4%.
• On the Africa and Middle East network, traffic increased by 6.3% for capacity up by 2.1%, the load factor gaining 3.5 points to 88.3%.
• The Caribbean and Indian Ocean network saw a 1.6% increase in traffic for virtually stable capacity
• (-0.2%). The load factor increased by 1.5 points to 85.8%.
• On the European network, traffic increased by 2.1% for capacity down 1.6%, enabling a 2.9 point improvement in load factor to 81.7%.  

Cargo

Cargo recorded a 1.3% drop in traffic for capacity up by 0.9%, leading to a 1.3 point decline in load factor to 59.3%. Unit revenue per available tonne kilometre (RATK) ex-currency decreased compared with August 2012.

• On the Americas network, traffic rose 2.4% for capacity up by 1.6% leading to a 0.7 point rise in load factor to the record level of 91.3%
• The Asia network recorded a 4.6% rise in traffic and capacity, the load factor gaining 0.1 points to 89.4%.
• On the Africa and Middle East network, traffic increased by 1.3% for capacity up by 3.1%. The load factor declined by 1.5 points to 83.6%.
• The Caribbean and Indian Ocean network saw a 2.5% fall in traffic in line with the 2.3% reduction in capacity. The load factor was virtually unchanged (-0.2 points) at 85.2%.
• Traffic on the European network was stable (+0.1%) for capacity down 1.8%, leading to a 1.6 point improvement in load factor to 82.0%.

Cargo
Cargo recorded a 5.8% drop in traffic for capacity down 2.9%, the load factor declining by 1.8 points to 59.7%. Unit revenue per available tonne kilometre (RATK) ex-currency decreased compared with July 2012.

• On the Americas network, traffic rose 2.4% for capacity up by 1.9%  leading to a 0.5 point rise in load factor to the record level of 90.8%. 
• The Asia network recorded a 3.1% rise in traffic with a 4.8% increase in capacity.  The load factor declined by 1.4 points to 85.6%.
• On the Africa and Middle East network traffic rose in line with capacity (3.1% and 3.0% respectively). The load factor was stable at 80.9% (+0.1 points). 
• The Caribbean and Indian Ocean network was dynamic with a 4.8% rise in traffic for capacity up by 1.1%. The load factor gained 2.8 points to 79.1%.
• Traffic on the European network was up 0.9% for capacity down 3.8%, leading to a 3.8 point improvement in load factor to 80.8%. The reduction in capacity was mainly linked to the French domestic network (-9.7% after the impact of the air control strike).

Cargo

Cargo recorded a 6.3% drop in traffic for capacity down 4.3%. The load factor declined by 1.3 points, to 62.4%. Unit revenue per available tonne kiolmetre (RATK) ex-currency decreased compared with June 2012.

Recent developments

• Air France-KLM finalised a firm order for 25 Airbus A350-900s including 25 options on 19th June at the Le Bourget Airshow.
• Air France-KLM and Jet Airways, India’s leading international carrier, signed a code share agreement giving their respective customers a wider choice of destinations between Europe and India, as well as a greater number of connecting destinations in India.
• For the forthcoming Winter season, Air France and KLM will offer 10 flights per week to Panama and 200 flights to 25 destinations in Central and South America and the Caribbean.
• Air France unveiled the first features of the upscaling of its products and services. Named ‘Best & Beyond’, the project includes an investment of over 500 million euros in new products. In September 2013, Air France will present its new Economy seat and its new in-flight entertainment interface. In January 2014, the company will present its new Business seat. In April 2014 the full project will be unveiled around the new ‘La Première’ cabin.

In a persistently tough economic environment, the group pursued its cost and debt reduction measures in this traditionally difficult quarter.

Activity
The passenger activity recorded a 0.8% rise in traffic for virtually stable capacity (+0.2%). The load factor gained 0.5 points to 82.1%. Unit revenue per available seat kilometre (RASK) rose by 1.2% (+1.3% ex-currency). Passenger revenues were up 1.4% to 4.49 billion euros. The operating result stood at -447 million euros (-515 million euros a year earlier).

The cargo activity, which continued to be affected by the economic slowdown and the situation of overcapacity in the industry, reduced capacity by 4.1%. With traffic down 6.9%, the load factor declined by 1.9 points to 63.0%. Unit revenue per available tonne kilometre (RATK) fell by 1.9%, and by 1.0% ex-currency. Cargo revenues amounted to 700 million euros (-5.9%). However, thanks to the Transform 2015 measures, the cargo loss was reduced to 50 million euros (70 million euros a year earlier).

Third party maintenance revenues stood at 302 million euros (+17.1%). The operating result amounted to 20 million euros (15 million euros at 31st March 2012). This improvement was mainly due to component maintenance. 

The other businesses generated revenues of 229 million euros, of which 134 million euros for the leisure business (+14.5%). The operating result stood at -53 million euros (-41 million euros at 31st March 2012).

Total revenues amounted to 5.72 billion euros, up 1.3% after a negative currency effect limited to 0.2%. Unit revenue measured in equivalent available seat kilometre (EASK) rose 0.5% (+0.7% at constant currency).

Reduction in unit costs
Unit costs measured in EASK were down 1.0% and 1.7% on a constant currency and fuel price basis for virtually stable production in EASK (+0.2%). 

Operating costs were stable (-0.1%) with the main changes as follows: 

• Despite a rise in the fuel price after hedging of 4%, the fuel bill was slightly down (-14 million euros to 1.67 billion euros) on the back of a 3% decline in volumes. 
• Employee costs fell 1.7% to 1.89 billion euros mainly reflecting the reduction in headcount (-41 million euros), a 13 million euro rise in non cash pension costs, a consolidation effect linked to the integration of Airlinair of 9 million euros and the French competitiveness tax credit (CICE, -10 million euros).
• Maintenance purchases increased by 12.0% to 309 million euros on the back of the increase in third party maintenance.

The operating result stood at -530 million euros, an improvement of 81 million euros on previous year. The adjusted operating result was -451 million euros (-535 million euros at 31st March 2012). 

Net interest charges amounted to 97 million euros (82 million euros at 31st March 2012). ‘Other financial income and costs’ stood at 51 million euros versus 276 million euros a year earlier. This decrease was mainly due to lower foreign exchange gains (down 50 million euros) and the change in the fair value of hedging instruments, which stood at 43 million euros at 31st March 2013 versus 220 million euros at 31st March 2012, reflecting the  decline in the oil price at the end of the period.

The net result, group share, stood at -630 million euros (-379 million euros at 31st March 2012). Earnings and diluted earnings per share stood at -2.13 euros (-1.28 euros at 31st March 2012).

Reduction in net debt
Investments amounted to 282 million euros with disposals at 108 million euros (416 million euros and 25 million euros respectively at 31st March 2012). Operating free cash-flow stood at 38 million euros in a traditionally negative quarter. At 31st March 2013, Air France-KLM had cash of 4.3 billion euros of which 547 million euros generated by the convertible bond issue. Elsewhere, the group has credit lines of 1.85 billion euros. 

As already indicated, the application of revised norm IAS19 on pension, and in particular the suppression of the corridor at 1st January 2013, led to a negative adjustment of shareholders’ funds of 1.33 billion euros at 31st December 2012. At 31st March 2013, shareholders’ funds reflected a positive trend in the return on plan assets and a revaluation of the discount rate amounting to 347 million euros, as well as various positive adjustments for 200 million euros. As a result, shareholders’ funds were stable (3.59 billion euros versus 3.64 billion euros at 31st December 2012). Net debt amounted to 5.90 billion euros (5.97 billion euros at 31st December 2012). The financial cover ratios were stable or slightly improved over the 12 months at 31st March 2013.

Outlook
In a difficult and uncertain environment, the group continues the implementation of Transform 2015 which remains on track.  It confirms its objectives for 2013, of a reduction in unit cost on a constant currency and fuel price basis, and a reduction of net debt.

Additional information
The accounts for the quarter January to March 2013 are not audited.
The results presentation will be available on www.aifranceklm-finance.com on May 3rd as of 07h15 CET.

Practical information

• A audio-web conference will be organized for press on Friday 4th May 2013 at 10:00 am (Paris/Amstelveen time), only in English.
• Any journalists who wish to listen in to the conference without asking questions are welcome

To connect

• dial  from France: 01 70 99 32 08 
• from others countries: + 44 (0)20 7162 00 25 password: AKH  
• To follow the presentation, go to: http://airfranceklm.viewontv.com/webcast/ 
• To listen to the recording, dial +33 (0)1 70 99 35 29 (code: 895689)

>> On the righthandside you wil find the complete overview (PDF) <<

Passenger
Passenger activity in March 2013 recorded a rise in traffic of 2.2% for virtually stable capacity (+0.2%). The load factor stood at 84.2% (+1.7 points). The group carried 6.45 million passengers, 1.3% more than in March 2012. Unit revenue per available seat kilometer (RASK) ex-currency was slightly higher than in 2012.

• On the Americas network, traffic rose by 0.5% for capacity down by 0.6%, leading to a 1.0 point rise in load factor which reached the very high level of 89.1%. 
• The Asia network recorded a rise of 5.1% in traffic with capacity up by 4.9%. The load factor gained 0.2 points to 86.9%.
• On the Africa and Middle East network, traffic was up by 3.2% with capacity rising by 1.3%. The load factor gained 1.5 points to 80.3%. 
• The Caribbean and Indian Ocean network recorded a 1.0% rise in traffic for capacity down by 2.8%. The load factor gained 3.3 points to 87.5%.
• The European network saw traffic up by 1.8% with a 2.5% reduction in capacity. The load factor stood at 75.1%, a rise of 3.2 points. Further to the launch of ‘Hop!’ regrouping Air France’s French regional activity, March traffic includes the activity of Airlinair for the whole of the first quarter. On a comparable basis, the European network would have recorded a 1.0% rise in traffic for capacity down by 3.6%. The load factor would have stood at 75.6%, up 3.5 points.

Cargo
In March 2013, the cargo activity recorded a 12.1% decline in traffic for capacity down by 6.6%. The load factor declined by 4.1 points to 65.1%. In additition to lacklustre international trade this activity was disrupted by the snowy conditions as well as industrial action in Paris. Unit revenue per available ton kilometer (RATK) ex-currency was lower than in March 2012.

Recent developments

• KLM unveiled its new Word Business Class including a “full-flat” seat, fully reclinable and transformed into a real bed during the flight. This cabin will be progressively installed on the KLM long-haul fleet as of July 2013. The group thereby pursues its investments aimed at matching the expectations of its customers and offering them an exceptional and continually improving level of service on board.
• The group continues to develop its network, with notably, as of the Summer season, the launch by KLM of three new routes from Amsterdam to Fukuoka (Japan), Ålesund (Norway) and Manston (Kent, United Kingdom), and by Air France of routes from Paris to Minneapolis (United States), Montevideo (Uruguay) and Kuala-Lumpur (Malaysia).
• Air France and Canada’s WestJet have signed a code share agreement enabling Air France to offer its customers 15 new Canadian routes operated by WestJet.

Agenda

• May 3rd 2013: First Quarter 2013 Results
• May 14th 2013:  April 2013 Traffic
• May 16th 2013: Annual General meeting at the Carrousel du Louvre in Paris.  All documents relating to the Meeting are now available on the ‘Annual General Meeting’ page of the www.airfranceklm-finance.com website.

Passenger business
February 2013 saw stable traffic and capacity, as well as load factor at 80.4%. The group flew 5.34 million passengers the same number as in in February 2012. Unit revenues per available seat kilometre (RASK) ex-currency increased compared with February 2012.

• On the Americas network traffic declined by 1.8% while capacity was reduced by 0.9%, leading to a 0.8 point drop in load factor to 83.8%. 
• The Asia network recorded a rise of 4.4% in traffic for capacity up by 3.2%. The load factor gained one point to 85.4%.
• On the Africa and Middle East network, traffic declined by 2.3% with capacity reduced by 2.7%. The load factor gained 0.3 points to 77.5%. 
• The Caribbean and Indian Ocean network recorded a 4.7% drop in traffic, in line with the 4.8% drop in capacity. The load factor gained 0.2 points to 87.4%.
• The European network, which was most affected by industrial action in February 2012, recorded a 2.0% increase in traffic for capacity up by 2.7%. The load factor stood at 68.6%, down 0.5 points.

Cargo business
In the context of Chinese New Year, cargo recorded a 4.3% decline in traffic, in line with a 4.2% reduction in capacity. The load factor was stable at 63.6%. Unit revenue per available tonne kilometre (RATK) ex-currency increased compared with February 2012.

Recent developments

• Air France-KLM announced its Summer 2013 program. Capacity growth will be limited to 1.5% of which +2.4% on long-haul and -2.1% on medium-haul.  Long haul development will be focused on the most dynamic markets of Africa, Asia and Latin America. The medium-haul program reflects the planned changes under ‘Transform 2015’: 6% reduction in point-to-point, densification of rotations, reduction in turn-around times, and addition of seats on the B737s.
• On 20th February 2013, Air France and three unions representing the cabin crew signed a statement of agreements, enabling the drafting of a new collective agreement facilitating the necessary productivity gains in the framework of Transform 2015. Between now and March 14, these three unions will consult their members on the content of this agreement.

In het kader van de uitfasering van de MD11’s worden drie toestellen van dit type vervangen door twee Boeing 777-300’s en een Airbus 330-300.

Binnen Europa is direct resultaat te zien van Transform 2015: meer stoelen per vliegtuig kunnen worden ingezet in de Boeing 737’s. De groei in Europa is dus het gevolg van meer efficiency en niet van de instroom van nieuwe toestellen. Er is tevens efficiency behaald met kortere omdraaitijden op Amsterdam Airport Schiphol.

KLM kiest deze zomer voor drie nieuwe bestemmingen: Fukuoka in Japan, Ålesund in Noorwegen en Manston, Kent’s airport in het Verenigd Koninkrijk. De vluchten naar Teheran (Iran), Addis Ababa (Ethiopië) en Khartoum (Soedan) worden vanwege tegenvallende commerciële resultaten opgeschort.

Europa
De nieuwe bestemming Manston (Kent) in het Verenigd Koninkrijk biedt passagiers een aantrekkelijke toeristische bestemming en is een alternatief voor reizigers aan de oostkant van Londen. Ålesund kent een sterke en groeiende (offshore) zakelijke markt. Daarnaast is het eveneens een interessante toeristische bestemming. De frequenties op Basel, Linköping, Lyon, Norwich, Praag en Boedapest worden verhoogd.

Noord-Amerika
Samen met Delta Air Lines, partner in de Transatlantische Joint Venture, verstevigt KLM haar marktpositie tussen Noord-Amerika en Europa. KLM zet grotere toestellen in op Calgary en vervangt de MD11 op Atlanta door een nieuwer toestel Airbus 330-300.

Delta vergroot de capaciteit met meer dan 10% op Amsterdam. Naast viermaal daags naar Atlanta en Detroit kan de klant in de nieuwe dienstregeling ook viermaal per dag naar New York JFK. Op Atlanta vliegt Delta drie keer en KLM een keer per dag. De vluchten op New York worden tweemaal daags door KLM en tweemaal door Delta uitgevoerd. Detroit wordt alleen door Delta aangevlogen.

Daarnaast vergroot KLM in de zomer van 2013 het aantal frequenties op Los Angeles en  Washington. Vanaf 13 mei wordt de seizoensoperatie op Dallas-Fort Worth herstart.

Midden en Zuid-Amerika
Ook in het Caribisch gebied en Zuid-Amerika vervangen de Airbus 330-300 en de Boeing 777 de MD11. KLM is in deze regio tijdens de winter van 2012/2013 al begonnen met het gebruik van deze zuinigere en efficiëntere toestellen. De frequentie naar Rio de Janeiro gaat omhoog van vier naar vijf keer per week en ook de groei op Panama, ingezet in de winter, wordt met een dagelijkse vlucht doorgezet in de zomer. Om de klant meer frequenties te bieden in de zomer, vliegt KLM met een extra ‘cirkelvlucht’ van Amsterdam naar Curaçao en Bonaire.

Afrika
In het afgelopen jaar heeft KLM Lusaka (Zambia), Luanda (Angola) en Harare (Zimbabwe) geïntroduceerd. Harare maakt onderdeel uit van de cirkel vlucht tussen Amsterdam en Lusaka.

De samenwerking met Kenya Airways blijft van groot belang voor KLM’s positie in Afrika. De twee dagelijkse Kenya Airways/KLM vluchten op Nairobi biedt de klant een steeds groter aantal bestemmingen in Kenia en omringende landen in Oost-Afrika. De rechtstreekse vluchten van KLM naar Addis Ababa en Khartoum worden opgeschort, maar worden met partner Kenya Airways via Nairobi wel aangeboden.

Azië en Midden-Oosten
KLM start 3 april met lijnvluchten naar Fukuoka in Japan. KLM is daarmee de eerste luchtvaartmaatschappij die rechtstreekse vluchten tussen Fukuoka en Europa aanbiedt. Na Tokio en Osaka is Fukuoka de derde bestemming van KLM in Japan.

De frequentie van vluchten naar Tokio wordt opgeschroefd van tien naar elf. Samen met de nieuwe bestemming Fukuoka biedt KLM de passagier deze zomer wekelijks 21 vluchten naar Japan. KLM komt hiermee tegemoet aan de groeiende vraag vanuit Japan.

De bestemming Teheran wordt opgeschort in de nieuwe dienstregeling. De bestemming Almaty daarentegen wordt vaker aangevlogen deze zomer.

In het kader van de intensievere samenwerking tussen KLM en Etihad Airways wordt Abu Dhabi/Bahrein vaker aangevlogen. Vanaf medio mei doet Etihad vanuit thuisbasis Abu Dhabi dagelijks Schiphol aan, onder eigen vlag en die van KLM. KLM biedt sinds afgelopen najaar vijf bestemmingen aan in Australië en Centraal-Azië uitgevoerd door Etihad. Daar komen er in mei dertien bij.

De capaciteit op Aziatische routes wordt verder vergroot door de instroom van nieuwe toestellen. Boeing 777-300’s worden vaker ingezet op deze routes.

Nieuw Interieur World Business Class
Op 19 maart introduceert KLM het nieuwe interieur van de World Business Class (WBC). Hiervoor heeft KLM de Nederlands topdesigner Hella Jongerius gevraagd. KLM verandert zo de gehele WBC in top Dutch design en benadrukt hiermee de trots op haar Nederlandse afkomst en internationale allure. Jongerius gaat naast het ontwerp van het interieur ook het design van de zogenaamde full-flat stoel vormgeven.

Vlootontwikkeling-CSR
De KLM vloot wordt met de nieuwe dienstregeling verder uitgebreid met schonere en efficiëntere toestellen. In april neemt KLM een Airbus 330-300 in gebruik en een maand later volgt nog een Boeing 737.

• On the Americas network traffic and capacity declined by 0.7% and 1.2% respectively. The load factor stood at 87.4% (+0.5 points) underpinned by Latin America.
• The Asia network was dynamic with a 5.0% rise in traffic. Capacity was up 6.9%, giving a load factor of 83.8%, down 1.5 points.
• The Africa and Middle East network recorded a 1.5% increase in traffic for capacity up by 1.8%. The load factor was virtually stable at 80.2% (-0.2 points).
• On the Caribbean and Indian Ocean network capacity was down 4.1% and traffic by 2.8%. The load factor gained 1.2 points to 86.7%.
• The European network was the most affected by the weather conditions. As a result capacity was down 2.4% while traffic declined 4.3%. The load factor fell 1.3 points to 67.0%.

Cargo business
In January 2013, traffic and capacity were down by 2.9% and 1.3%. The load factor declined by 1.0 point to 60.4%. Unit revenue per available tonne kilometre (RATK) ex-currency was slightly down compared with January 2012.

Recent developments

• Air France is pursuing the restructuring of its short- and medium-haul network within the framework of the ‘Transform 2015’ plan. The company launched a new fares offer to 58 destinations within its medium-haul network. On 28 January Air France also launched its new company, Hop! Regrouping its regional subsidiaries, Brit Air, Airlinair and Regional. As of 31 March, Hop! will operate 530 daily fights to 136 destinations in France and Europe.
• KLM is the partner and official transport provider for ‘Amsterdam 2013’, an event celebrating the anniversary of many of the city’s institutions.

Met ruim 200 vliegtuigen, 171 bestemmingen en 240.000 vliegbewegingen verbindt het netwerk van KLM alle belangrijke economische regio’s in de wereld met Amsterdam en is daarmee een stimulans voor de Nederlandse economie. Op 7 oktober 1919 werd de ‘Koninklijke Luchtvaart Maatschappij voor Nederland en Koloniën’ (KLM) opgericht. KLM bestaat in 2013 dus 94 jaar. Daarmee is KLM de oudste, nog onder haar oorspronkelijke naam opererende luchtvaartmaatschappij ter wereld.

Naast deze veranderingen in het bestemmingenportfolio ligt de aandacht enerzijds op het aanpassen van de ingezette KLM capaciteit op seizoensschommelingen in de marktvraag, en anderzijds op het versterken en waar mogelijk uitbreiden van de samenwerking met partners.

Europa, uitbreiding Noordwest Europa
KLM zet de in de zomer ingezette focus op Noordwest Europa door met uitbreiding van het aantal dagelijkse vluchten op Luxemburg, Kristiansand en Stavanger in Noorwegen en Neurenberg in Duitsland. Verder heeft KLM vanaf september 2012 de route Lyon-Amsterdam overgenomen van Air France en heeft Air France de route Marseille-Amsterdam overgenomen van KLM.

In Oost-Europa zet KLM, na de succesvolle start van de Joint Venture met Ukraine International in de zomer, de uitbreiding van het aantal dagelijkse frequenties op Kiev van één naar twee door in de winter. Op Praag breidt KLM het aantal dagelijkse vluchten uit van drie naar vier.

Noord-Amerika, consolidatie met partners
Samen met Delta Air Lines, partner in de Transatlantische Joint Venture, consolideert KLM haar marktpositie tussen Noord-Amerika en Europa. Tegen de achtergrond van een seizoensgebonden vraag en aanhoudend hoge brandstofprijzen zal Miami deze winter niet terugkeren in de KLM dienstregeling. Net als in vorige winter wordt de bediening van Dallas-Forth Worth opgeschort tot de zomer.

Op Atlanta, de grootste hub van Delta Air Lines, wordt komende winter de capaciteit fors uitgebreid. Samen met Delta Air Lines groeit het frequentieniveau van veertien naar negentien maal per week. Ook de andere hubs blijven onverminderd bediend om maximale connectiviteit met de Amerikaanse markt te waarborgen. De klant kan tweemaal per dag naar Minneapolis tweemaal en driemaal per dag naar Detroit . Op New York biedt KLM samen met Delta Air Lines de klant 26 vluchten per week, waarvan driemaal per dag op John F Kennedy en vijfmaal per week op Newark.

In West-Canada/Alberta wordt de capaciteit op Calgary uitgebreid van vier- naar vijfmaal per week. Samen met partner WestJet wordt de gehele Canadese markt verder ontsloten; het aantal bestemmingen dat KLM met haar code in deze markt aanbiedt, groeit van vijftien naar vijfentwintig.

Midden en Zuid-Amerika, inzet van efficiëntere vloot
Op verschillende routes in Midden en Zuid-Amerika wordt de MD-11 vervangen door brandstof efficiëntere toestellen. Passagiers reizen met ingang van de winterdienst op de dagelijkse vluchten van en naar Panama in een Boeing 777 in plaats van een MD-11. Op de vluchten van en naar het Nederlandse deel van het Caribische gebied wordt naast de Boeing 747 voor het eerst ook de Airbus A330 ingezet als vervanger van de MD-11. Het aantal frequenties per week bedraagt dertien, met daarnaast extra vluchten voor en na de kerstvakantie. Reizigers kunnen net als deze zomer driemaal per week van en naar Havana vliegen.

In Zuid-Amerika vervangt de Boeing 747 de MD-11 op de vluchten van en naar Paramaribo. Een extra vierde vlucht wordt uitgevoerd in december en januari om aan de extra vraag te voldoen. Daarbuiten bedraagt het aantal wekelijkse frequenties drie.

Het aantal frequenties van en naar Ecuador wordt verder vergroot naar vijf per week, een toename van twee ten opzichte van vorig winterseizoen. Het aantal wekelijkse frequenties naar Rio de Janeiro wordt uitgebreid naar vier.

In samenwerking met Braziliaanse partner Gol wordt via Rio de Janeiro een groot aantal bestemmingen in Brazilië en de rest van Zuid-Amerika aangeboden.
Op de dagelijkse dienst naar Lima wordt de capaciteit uitgebreid door de inzet van de Boeing 777-300 driemaal per week, met 425 stoelen het grootste vliegtuigtype in de KLM-vloot.

Afrika, gebalanceerde groei
Afrika heeft een grote groei doorgemaakt in het afgelopen jaar. Naast de nieuw toegevoegde bestemmingen Luanda en Lusaka zal deze winter gevlogen worden op Harare. KLM zal de hoofdstad van Zimbabwe driemaal per week aandoen in combinatie met Lusaka.

Het frequentieniveau op de overige bestemmingen zal in zekere mate aangepast worden op de seizoensschommelingen van de vraag. Zo zal de route Entebbe-Kigali een frequentie teruggaan in de winter en zullen twee maal per week extra directe vluchten naar Kilimanjaro met middagvertrek worden aangeboden, naast de dagelijkse dienst met ochtendvertrek in combinatie met Dar Es Salaam.

Afhankelijk van de marktvraag zal de frequentie op Cairo stapsgewijs verhoogd worden. Komende winter zal KLM vier keer per week met Boeing 777-200 vliegen.

De samenwerking met Kenya Airways blijft van groot belang voor KLM’s positie in Afrika. De tweedagelijkse Kenya Airways/KLM service op Nairobi is een belangrijke peiler om de brede portfolio van secundaire bestemmingen in Kenia en omringende landen in Oost-Afrika aan te blijven bieden.

Ook zal Kaapstad evenals voorgaande winter weer dagelijks worden aangeboden aan de passagier.

Midden-Oosten, koers doorzetten
Afgelopen zomer heeft KLM een flink aantal netwerkaanpassingen in het Midden-Oosten doorgezet. Zo is het aantal frequenties op Dammam en Doha uitgebreid van vijf- naar zesmaal per week waar de tweedagelijkse service naar Dubai is teruggebracht naar dagelijks. KLM zal deze ingeslagen koers ook in de winter voortzetten. Echter, om tegemoet te komen aan de relatief sterke wintervraag, zal de dienstverlening naar Dubai in de maanden december tot maart uitgebreid worden met drie- additionele frequenties naar tienmaal per week. De structuur van de huidige cirkelvlucht op Abu Dhabi en Bahrein wordt gewijzigd. Abu Dhabi wordt vanaf de winter vijfmaal per week direct aangevlogen in beide richtingen, en Bahrein wordt vijfmaal per week aangeboden met een tussenstop in Abu Dhabi, ook in beide richtingen.

Azië, aanpassen capaciteit aan seizoensvraag
Deze winter wordt door KLM het Azië netwerk verder afgestemd op de verschillen in vraag uit de markt. Deze verschillen zijn zowel seizoens als geografisch bepaald.

Op Shanghai zal een frequentie reductie plaatsvinden van twaalf naar tienmaal wekelijks.
Ook van en naar Tokio zal het aantal vluchten geleidelijk afnemen naar zeven wekelijkse frequenties in het hart van de winter om in maart weer te groeien naar negen.

KLM's partner China Southern Airlines breidt het aantal vluchten tussen Amsterdam en Guangzhou deze winter uit naar een dagelijkse dienst, in nauwe samenwerking met KLM.

In Zuidoost Azië breidt KLM haar capaciteit uit door driemaal per week een directe vlucht naar Kuala Lumpur vroeg in de middag toe te voegen aan de dagelijkse vluchten met avondvertrek naar Kuala Lumpur en Jakarta. Daarmee wordt de Maleisische hoofdstad in de winter tienmaal per week aangevlogen.

Op Bangkok en Taipei/Manilla zal de in de zomer geïntroduceerde operatie worden doorgetrokken naar de winter. Dat betekent dat zowel Bangkok en Taipei dagelijks rechtstreeks worden aangeboden en Manilla dagelijks met een tussenstop in Taipei.

Het aantal vluchten op Denpasar (Bali) zal verder worden uitgebreid naar dagelijks, via Singapore.

Vloot
KLM blijft investeren in schone en efficiënte vliegtuigen om optimale service aan de klant te garanderen. Met betrekking tot de middellangeafstandsvloot zullen de laatste drie Fokker 100’s worden uitgefaseerd per start van de winter. Aan de langeafstandsvloot wordt een nieuwe Boeing 777-300 toegevoegd en zal verdere uitfasering van de MD-11 plaatsvinden.

*uitgedrukt in ASK
 

De twaalf foto’s met de meeste stemmen sieren straks een van de twaalf maanden in de KLM Fan Calendar. De KLM Fan Calendar wordt ook te koop aangeboden via de KLM webshop.

Met deze service kunnen klanten contact onderhouden met de rest van de wereld via sms-berichten, e-mails en een internetverbinding, en uiteindelijk ook via live-uitzendingen van tv-programma’s. Dankzij deze technologie bieden KLM en AIR FRANCE hun passagiers tijdens de vlucht toegang tot een ongekend aanbod aan mogelijkheden voor dataverkeer. Op de speciaal ontworpen inflight website worden uiteenlopende diensten gratis aangeboden, waaronder het laatste nieuws, tv-zenders en relevante informatie over de luchtvaartmaatschappij en de bestemming.

In 2013 wordt de nieuwe service getest tijdens vluchten met twee Boeing 777-300’s, een van elke luchtvaartmaatschappij. Gedurende deze periode kunnen passagiers tegen een vast tarief gebruikmaken van internet via hun smartphone, laptop of tablet met wifi. Daarnaast kunnen ze hun mobiele telefoon gebruiken voor dataverkeer, ongeacht hun reisklasse. Wij vragen de klanten om feedback te geven, hun verwachtingen te delen en suggesties te doen om de nieuwe service te verbeteren. Deze input wordt gebruikt voor verdere toepassing van de service in de toekomst.