We're doing this with a clear vision for the future: one where KLM remains a great airline that connects customers to the world, a company people want to work for, and one the Netherlands can be proud of."

Building a Stronger Foundation
KLM has made significant progress in improving its financial performance in recent years, achieving structural improvements of more than €750 million. Alongside numerous initiatives across all divisions, the company has largely resolved its shortage of pilots and maintenance staff. Activities such as catering and maintenance are being outsourced, and the number of office buildings used by KLM is being significantly reduced. The office organization has also become considerably smaller through job reductions and leaving vacant positions unfilled.

However, these efforts are still not enough to secure KLM's future. This was reinforced by the future scenarios developed by employees and external stakeholders over the past few months. The scenarios showed that delaying necessary decisions would further limit KLM's strategic options.

Bas Brouns, CFO of KLM: "We need to strengthen our financial foundation to make KLM more resilient in the face of uncertainty and better prepared for the future. We need a KLM that can invest in a new generation of aircraft, better customer service, and our people.

These measures will help us increase revenue and further reduce our structural costs. We need to make a major leap forward. Improving our annual earnings by €1 billion is essential to delivering our strategy and focusing on what sets KLM apart."

Marjan Rintel added: "We'll closely monitor the progress of these decisions and measures. Further changes to the organization, employment conditions, productivity, and staffing may still be necessary."

Focus on Core Business: Network, Customer Relationships, and Operations
KLM will continue investing in its network and operating flights with a significantly simplified and modernized fleet of 185 Airbus, Boeing, and Embraer aircraft. KLM is making its operations more sustainable not only through a cleaner, quieter, and more fuel-efficient fleet, but also through numerous initiatives on the ground to reduce fuel consumption and emissions while improving working conditions.

KLM will also continue investing in passenger service and comfort. This includes new, more comfortable aircraft, improvements to onboard service, free high-speed Wi-Fi on intercontinental flights, and an expanded meal selection on European routes. Digitalization and AI will also help improve the flight booking experience and make work simpler and more efficient.

Making the European Network More Competitive
KLM is changing the balance between larger and smaller aircraft in its European fleet. The A321neo will remain part of the fleet, while smaller Embraer E195-E2 aircraft will replace the planned A320s. By operating more smaller aircraft, KLM can better match capacity to the demand across its European network. This will give KLM Cityhopper a greater role. The Boeing 737 and Embraer E190 will be phased out over the coming years. Simplifying the fleet will also streamline the organization and help KLM better manage costs and operations.

Available capacity will be allocated to routes that contribute most to passenger connectivity and the nonstop network from Schiphol. These and other measures are intended to restore profitability across the European network and support reliable operations.

A Smaller, Simpler, and More Agile Organization
KLM is sharpening its focus on core activities that directly benefit customers and strengthen its competitiveness. The company will take a different approach to activities that other parties can perform better, faster, or more efficiently. This means certain activities will be carried out with external partners, reorganized, or further consolidated within Air France-KLM. The proposed expansion of the Group to include SAS, which is currently under review by the European Commission, is expected to create additional opportunities for collaboration, synergies, and economies of scale across a strong European airline group.

Major initiatives include:

Work within Ground Services will be organized differently over the coming years.

• At Passenger Services, digitalization and new technology will give travelers greater control over check-in, boarding, and rebooking. Terminal employees will focus more on hospitality and direct customer service.
• Apron Services (for European flights) and Baggage Services will work with external partners. These partners will take over below-the-wing activities at KLM Cityhopper and baggage handling in the East Hall. As specialists in ground handling, these external providers can invest more and at a faster pace, while delivering services more efficiently and at a lower cost.
• The Hub Control Center at Schiphol will be improved through new ways of working, technology, and closer collaboration with external partners. This will help make better use of Schiphol's limited space and equipment, improving the coordination of passenger and baggage flows.

KLM Cargo will consolidate all cargo handling in its own warehouse at Schiphol, covering freight carried on both passenger and cargo aircraft. This will help prepare KLM Cargo for the new cargo terminal, scheduled for completion in 2035, and enable it to attract more transfer cargo passing through Schiphol. The company will also expand its services for customers requiring additional support. The increased cargo volumes will ultimately be handled without hiring additional employees. This will be achieved by simplifying processes, working smarter, increasing automation, and deploying employees across different activities

To provide KLM with the best possible support, Engineering & Maintenance will increasingly focus its expertise, people, and resources on the fleet of the future. This includes accelerating the phaseout of maintenance work on aircraft types being retired from the fleet. Wherever possible, maintenance will also be scheduled during existing ground time to maximize fleet availability. Smarter, more efficient ways of working in the engine and component shops will drive sustained productivity improvements and create opportunities for growth. In addition, KLM intends to align the management of Engine Services and Component Services more closely with Air France-KLM.

Greater Flexibility, Higher Productivity, and Lower Costs
Employment terms and conditions need to become simpler and more competitive. Continuing on the current path is not sustainable. At this critical point for KLM, decisions that were previously postponed can no longer be avoided. KLM wants to work with the unions to establish new collective labor agreements that are sustainable for the future. The company aims to achieve a structural productivity increase of at least 8% by 2028, combined with very moderate wage growth.

Impact on Employees
The number of positions at KLM, which has already declined in recent years, will decrease by almost another 15%. Approximately 5,000 positions have been or will be reorganized, with the work carried out differently. Since this spring, the work associated with 1,250 positions at KLM Catering Services has been carried out in partnership with gategroup. An estimated 800 positions in Ground Services will involve work that will be transferred to external providers in the future. In addition, 2,000 positions, including 1,500 at customer contact center Cygnific, will be transferred to Air France-KLM. Finally, the planned structural productivity improvements will result in approximately 1,000 fewer positions at KLM.

KLM expects to limit the impact on employees through natural attrition, voluntary arrangements, and transfers to other positions. Marjan Rintel said: " It’s painful to transfer activities that have traditionally been part of our company. This affects colleagues who have devoted their entire working lives to KLM and put their hearts and souls into their work. But doing nothing would ultimately have even more painful consequences, both for jobs and for our country's connections to the rest of the world. That's why we're taking action to make KLM stronger and more competitive. We'll do so with great care and respect, and through open dialogue with employee representatives, unions, partners, and other stakeholders."

First Nine Months of 2026: Profitability Improvement Falls Short
KLM Group reported an operating profit of €526 million for the first nine months of 2026, compared to €328 million in the same period of 2025*. Revenue increased by more than 9% to €10.9 billion, while capacity grew by 4,3%.

KLM improved its adjusted operating profit compared to the same period last year, supported in part by its Back on Track improvement program, which has generated €750 million to date, and higher ticket revenue. At the same time, financial performance remains under pressure. External challenges, including those related to the geopolitical situation, have contributed to this. However, to make KLM more resilient, lasting improvements to the company's cost structure and operational performance are needed.

Bas Brouns, CFO of KLM, said: “The third quarter is traditionally our strongest. It's the time of year when we generate most of our earnings. But even under highly favorable market conditions, with strong ticket revenue and the benefits of Back on Track, our profit margin remains too low. We need to increase it to more than 8% to secure a financially healthy future for KLM.”

Business Segments: Mixed Results
KLM's Passenger business recorded strong revenue growth and higher yields over the first nine months of the year. However, flight cancellations to and from the Middle East and higher fuel costs weighed on results. Cargo delivered strong performance, supported by increased cargo capacity, stable operations, solid yields, and tight cost control. Engineering & Maintenance improved its financial performance, although global supply chain shortages continue to pose challenges for airplane maintenance activities. Meanwhile, Transavia remains under financial pressure due to intense competition on leisure routes, high fuel costs, and operational challenges.

Among the passengers were enthusiastic aviation fans who had booked tickets especially for the inaugural flight. Rien and Bob were among them. For the occasion, they had T-shirts printed with the text “1st commercial flight A350-900 AMS-YYZ.”

This was the fifth time Rien had attended a first or last flight. He had previously been there for the final flights of the MD-11 and Fokker aircraft, and the first flights of the Dreamliner and the A321neo. Bob joined him for those occasions. “I was also at the first A321neo flight. It still smelled brand-new then, and I expect it will again this time. As a Platinum for Life member, I really wanted to experience this. It’s a special moment, and KLM can be proud of this important milestone. I hope I’ll get to experience just how much quieter this aircraft really is.”

Father and son Ethan and Derrick also traveled all the way from New York to Amsterdam for the occasion. They landed at Schiphol this morning and, after Toronto, will continue on to New York.

The arrival of the A350 marks an important step in KLM’s major fleet renewal program, which aims to make flying cleaner, quieter and more fuel-efficient. After Toronto, the aircraft will serve Montreal, Kilimanjaro, Dar es Salaam, Nairobi and Zanzibar.

Photos: Arnoud Raeven

The day-to-day operation of an airline is a complex collaboration involving thousands of people and countless processes. The series shows how colleagues deal with busy schedules, operational disruptions, and unexpected situations, while highlighting how every part of the operation works together to help passengers reach their destinations safely and on time.

In KL24/7, viewers follow employees working across a wide range of departments within the organization, including the airport platform, Engineering & Maintenance hangars, Cargo, the Animal Hotel, and the Ticket Office, as well as crews in the cockpit and cabin. Together, they form the links in an operation that runs around the clock.

To create the series, producers from Vincent TV Productions were given extensive access to the organization. As a result, viewers gain an authentic look at the people and craftsmanship behind KLM. The series shines a spotlight on employees who often remain invisible to passengers, yet play an essential role every day in maintaining a safe and reliable operation. It offers a rare behind-the-scenes look at a world most passengers never get to see.

KL24/7 premieres on November 18 and will air every Wednesday at 8:30 p.m. on RTL 5 and Videoland.

The pop-up café combines the atmosphere of a traditional Dutch grand café with KLM’s signature hospitality. Visitors can sample items from the new onboard menu, including sandwiches, salads, and snacks. Complimentary products available on board, such as coffee, tea, water, orange juice, and the iconic Dutch stroopwafel, are also offered free of charge at the café. Guests who would like to explore the full menu can enjoy their food and drinks in the café, while those on the go can purchase items to take away. Prices for paid menu items are the same as those charged on board.

Grand opening featuring Alain Clark
Grand Café KLM officially opened this morning with a live performance by Dutch singer-songwriter Alain Clark. Throughout the rest of the week, emerging artists will perform live at 10:00 a.m. each morning.

Grand Café KLM will be open daily from 7:00 a.m. to 5:00 p.m., from today through Friday, October 30.

Correction Update October 10
KLM will not operate flights to Dubai until and including October 24, and not to Riyadh and Dammam until and including October 31.

Update October 10, 3:30 PM 
KLM will not operate flights to Dubai, Riyadh and Dammam until and including October 31.

Update August 7, 10:05 AM 
KLM will resume flights between Amsterdam and Tel Aviv as of August 25. KLM continuously adjusts its network based on operational considerations. The flight will operate with a technical stop in Larnaca, where the crew will stay overnight. Flights are available for booking as of August 6.

Update August 5, 10:00 AM 
KLM will not operate flights to Dubai, Riyadh and Dammam until and including October 24.

Update July 22, 11:10 AM 
KLM will not operate flights to Dubai, Riyadh and Dammam until and including September 6. 

Update July 1, 12:00 PM 
KLM will not operate flights to Dubai, Riyadh and Dammam until and including August 23.

Update June 16, 1:00 PM
KLM will not operate flights to Dubai, Riyadh and Dammam until and including August 9.

Update June 9, 10:45 AM
KLM will not operate flights to Riyadh and Dammam until and including July 26.
The situation for flights to Dubai remains unchanged: KLM will not operate flights to Dubai until and including August 2.

Update May 26, 5.00 PM 
KLM has decided to cancel flights to Dubai up to and including August 2. Flights to Riyadh and Dammam have been canceled up to and including July 12. 

Update May 06, 10.05 AM  
KLM has decided to cancel flights to Dubai, Riyadh and Dammam up to and including June 28.

Update April 29, 7.15 PM
KLM has decided to cancel flights to Dubai up to and including June 22.
The situation regarding flights to Riyadh and Dammam remains unchanged; these flights have been canceled up to and including June 14.

Update April 21, 9.45 AM 
KLM has decided to cancel flights to and from Riyadh and Dammam up to and including June 14. Despite recent reporting about the situation in the Middle East, the current circumstances in the region still bring uncertainties. To provide clarity and certainty to travellers scheduled to fly to Riyadh and Dammam in the coming weeks, the cancellations have been extended. 

For Dubai, the situation remains unchanged from previous communications: flights to and from Dubai will remain cancelled up to and including June 14.

Update April 16, 3.40 PM
KLM has made a number of adjustments to its flight schedule for the coming month. This concerns a limited number of flights within Europe that, due to rising kerosene costs, are currently no longer financially viable to operate. There is no kerosene shortage. KLM will operate 80 fewer return flights to and from Schiphol, which is less than 1% of its European flights during that period.

Passengers affected by these changes will be rebooked onto the next available flight. As these are destinations KLM serves multiple times a day — such as London and Düsseldorf — travellers can usually be accommodated quickly.

KLM expects a busy May holiday period and is making sure passengers can travel to their holiday destinations as planned.

Update April 9, 7.00 PM
KLM has decided to cancel flights to and from Dubai until June 14. Despite recent reporting about the situation in the Middle East, the current circumstances in the region still bring uncertainties. To provide clarity and certainty to travellers scheduled to fly to Dubai in the coming weeks, the cancellations have been extended by one month. 
As previously announced, we will not operate flights to Riyadh and Dammam until at least 16 May.

Update March 19, 2.15 PM
Due to the ongoing geopolitical unrest in the Middle East, KLM has decided to cancel all flights to and from Dubai, Riyadh and Dammam until 16 May.

The safety of our passengers and crew is always our top priority. We understand that this decision has a significant impact on our travelers and are doing everything possible to keep them well informed. Passengers whose flights have been cancelled will be notified personally. They can change their flight or request a refund on the KLM website.

We continue to closely monitor the situation and remain in contact with the relevant authorities. 

Update March 12, 3.10 PM
KLM’s Boeing 787, which had been at Dubai Airport since Saturday, 28 February, is currently en route to the Netherlands. KLM carefully assessed how this flight could be operated safely. Due to the security situation, additional measures were taken to ensure the safety of the flight. The airline would have preferred to carry passengers, but this was not deemed responsible at this time. KLM remains available to assist with the repatriation of stranded passengers; this is coordinated with the Ministry of Foreign Affairs.

Update March 12, 2:00 PM
Due to the ongoing geopolitical unrest in the Middle East, KLM has decided to cancel all flights to Riyadh and Dammam through 28 March. 

The safety of our passengers and crew is always our top priority. We understand that this decision has a significant impact on our travelers and are doing everything possible to keep them well informed. Passengers whose flights have been cancelled will be notified and can rebook their tickets free of charge or request a refund via My Trip. 

We continue to closely monitor the situation and remain in contact with the relevant authorities. As soon as there is any new information regarding the resumption of flights, we will inform our passengers immediately. 

KLM remains available for the repatriation of stranded travelers. This is coordinated by the Ministry of Foreign Affairs.

Update March 12, 10:00 AM
KLM will not operate flights to Riyadh and Dammam up to and including Saturday 14 March. We are closely monitoring developments.

Update March 11, 12:10 AM
Due to ongoing unrest in the Middle East, KLM will also not be flying to Riyadh and Dammam up to and including Thursday, March 12. We are closely monitoring the situation.

Update March 11, 11:10 AM 
Due to ongoing unrest in the Middle East, KLM has decided to cancel all flights to Dubai up to and including March 28. The safety of our passengers and crew is always our top priority. We understand that this decision has a significant impact on our travelers and are doing everything possible to keep them well informed. Passengers whose flights have been cancelled will be notified and can rebook their tickets free of charge or request a refund via My Trip. 

We continue to closely monitor the situation and remain in contact with the relevant authorities. As soon as there is any new information regarding the resumption of flights, we will inform our passengers immediately. 

KLM remains available for the repatriation of stranded travelers. This is coordinated by the Ministry of Foreign Affairs.

Update March 10, 4:25 PM 
Due to ongoing unrest in the Middle East, KLM will also not be flying to Dubai up to and including Wednesday, March 11. There are no scheduled flights to Riyadh and Dammam on March 11. We are closely monitoring the situation. 

Update March 9, 1:45 PM
The planned KLM repatriation flight from Muscat, Oman, has been cancelled. At this moment, KLM has not received a request for a subsequent repatriation flight. Transavia is preparing a repatriation flight from Hurghada, Egypt. KLM remains available to provide support should the Ministry of Foreign Affairs request assistance with repatriation.

Update March 7, 03:40 PM
The next repatriation flight operated by KLM, in cooperation with the Ministry of Foreign Affairs, has been postponed. The flight from Muscat to Amsterdam was scheduled for 00:45 in the night of 7 to 8 March. The flight has been postponed due to the security situation. The Ministry of Foreign Affairs is informing the Dutch travellers who were due to be on this flight. The safety of our passengers and crew is our top priority. We continue to monitor the situation closely.

Update March 7, 08:15 AM
This morning at 08:09 AM, a KLM aircraft from Muscat, via Cairo, landed safely at Schiphol Airport. Stranded travelers were on board. The flight was operated in cooperation with the Ministry of Foreign Affairs.

Update March 6, 07:00 PM
Due to ongoing unrest in the Middle East, KLM will also not be flying to Dubai, Riyadh, and Dammam up to and including Tuesday, March 10. We are closely monitoring the situation.

Update 5 March, 11:45 AM
On Friday, 6 March, KLM, in cooperation with the Ministry of Foreign Affairs, will operate a flight from Muscat (Oman) via Cairo to Schiphol. The flight is expected to arrive at Schiphol on Saturday morning.

Stranded Dutch travellers residing in the Kingdom of the Netherlands who have registered with the Ministry of Foreign Affairs via the Crisis Contact Form and meet the eligibility criteria may be invited by the Ministry to travel on one of these flights.

Update March 4, 08.40 PM
The Ministry of Foreign Affairs and KLM are currently preparing to operate another repatriation flight from the Middle East to the Netherlands. Details of the flight will be announced as soon as possible.

The flight is intended for stranded travelers residing in the Netherlands who are staying in the region. Travelers who wish to participate can register with the Ministry of Foreign Affairs via the Crisis Contact Form on the website. The Ministry of Foreign Affairs will then determine who is eligible for the available seats and contact them. The ministry advises travelers to only come to the airport after receiving confirmation. This is due to the security situation.

Flights will, of course, only be operated if circumstances permit. The safety of passengers and crew is always paramount.

Update March 4, 08:00 PM
Due to ongoing unrest in the Middle East, KLM will also not be flying to Dubai, Riyadh, and Dammam up to and including Sunday, March 8. We are closely monitoring the situation.

Update March 4, 08:20 AM
This morning, a KLM aircraft from Muscat landed safely at Schiphol. On board were stranded travelers and KLM colleagues. The flight was operated in cooperation with the Ministry of Foreign Affairs, under exceptional circumstances for both passengers and crew.

For the travelers on board, this marks the end of an intense journey. KLM understands how impactful and uncertain the situation is for everyone in the conflict area. In cooperation with the Ministry of Foreign Affairs and other airlines, KLM remains committed to bringing other stranded travelers in the Middle East safely back to the Netherlands.

Update March 3, 07:00 PM 
We are working together with the Ministry of Foreign Affairs to find solutions to bring our passengers safely back to the Netherlands as soon as possible. For tonight’s flight, the Ministry of Foreign Affairs is responsible for assigning passengers to the available seats. We are working on organizing any subsequent flights, and as soon as there is more clarity, we will communicate this through this website.

Update March 3, 03:45 PM
This morning, a KLM aircraft departed for Muscat, Oman, in cooperation with the Ministry of Foreign Affairs to bring stranded travellers and KLM employees back to the Netherlands. We will not be providing any further details about the flight.

Update March 2, 04:00 PM

We are currently receiving many questions regarding the situation in the Middle East and its impact on KLM, our passengers, and our crew. The safety of our passengers and employees is always KLM’s highest priority.

This is what we can share at this time:

• Until March 5, KLM will not operate any flights to or from Dubai, Riyadh, and Dammam.
• KLM does not operate flights to other destinations in the Middle East.
• Passengers whose flights have been canceled have been informed. As soon as possible, they will be rebooked. We are closely monitoring the situation.
• We cannot provide an exact number of KLM passengers currently unable to return from Dubai, Dammam, and Riyadh. The number of cancellations does not tell the full story: some travelers never departed, others only used these destinations to transfer and have since found alternative routes, while for others, these cities are their final destinations because they live there. For this reason, the number of cancellations does not accurately reflect the number of KLM passengers still in the region.
• We are constantly assessing which passengers wish to return and are doing our utmost to inform everyone personally and assist them as quickly as possible. Please also refer to the letter from CEO Marjan Rintel to our passengers in the March 1, 19:15 update.
• For KLM staff currently in the region, we are developing scenarios for their return to the Netherlands.
• Unfortunately, the situation in the Middle East remains highly uncertain. At this time, we do not know when it will be safe to resume operations. The safety of our passengers and colleagues remains our top priority and we continue to monitor developments closely.

Update March 1, 07:15 PM
KLM is sending the following letter to affected passengers:

Update: your KLM flight to or from the Middle East 

Recent developments in the Middle East are affecting our flights. Due to the security situation, we have canceled all flights to and from Tel Aviv, Dubai, Riyadh, and Dammam through March 5, 2026. We are continuously monitoring the situation and will provide updates as soon as information about future flights becomes available. 

Your safety remains our top priority. We will not resume flights until the airspace is confirmed safe for civil aviation. We understand this situation may significantly affect you, whether you are traveling, have plans, or are awaiting news from loved ones. 

Our teams are working around the clock to support passengers in the region or with upcoming travel plans. We assess each case individually to determine options for continuing, rebooking, or canceling your journey. To provide more alternatives, we are coordinating closely with Air France and Delta Air Lines. 

What this means for you 
• If you have a ticket to or from any destination in the Middle East, we will contact you directly as soon as we have more information about your trip. You can also check our app or My Trip on klm.com for updates. 
• You can rebook or request a refund free of charge through My Trip or our customer service while this situation continues. 
• If you are currently traveling in the region, we will contact you as soon as travel becomes possible. 
We understand that updates may not fully ease your concerns. I want to assure you that we are doing everything possible to assist you safely, carefully, and as quickly as we can. Thank you for your understanding, patience, and trust. 

Sincerely, 

Marjan Rintel CEO KLM


Update March 1, 05:15 PM
Due to ongoing unrest in the Middle East, KLM will not operate any flights from Amsterdam to Dubai, Riyadh, or Dammam through March 5. The safety of our passengers and staff is always KLM’s highest priority. Passengers whose flights have been canceled have already been informed. As soon as possible, they will be rebooked. We continue to closely monitor the situation.

Update March 1, 01:15 PM
The situation in the Middle East remains uncertain. Therefore, KLM is not operating any flights to destinations in the Gulf region. KLM is currently assessing what the situation means for tomorrow’s flights.

Update February 28, 07:15 PM
Due to the ongoing unrest in the Middle East, KLM is, as a precaution, cancelling two flights that were scheduled for tomorrow. This concerns today’s postponed flight from Dubai to Amsterdam, as well as the flight from Amsterdam to Riyadh and Dammam. The safety of our passengers and staff is always KLM’s highest priority. Passengers whose flights have been cancelled have already been informed. They will be rebooked as soon as possible. We continue to closely monitor the situation.

Update February 28, 01:45 PM
Due to the geopolitical situation and the closure of various airspaces in the Gulf region, KLM is currently not flying through the airspace of Iran, Iraq, and Israel, nor over several countries in the Gulf region. As a result, we will not be operating flights to Tel Aviv, Dubai, Riyadh, and Dammam today. Because of the uncertainty of the situation, it is not yet clear what this will mean for flights scheduled for tomorrow. Passengers whose flights have been canceled have been informed. As soon as possible, passengers will be rebooked. Passengers who choose not to travel anymore can request a voucher or a full refund. We continue to closely monitor the situation.

Earlier this week, KLM decided, for operational and commercial reasons, to temporarily suspend flights between Amsterdam and Tel Aviv as of March 1.

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Final update – February 10
At KLM, the safety of our passengers and employees is always our top priority when operating our flights. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we are operating our flights to Tel Aviv with an adjusted schedule. The same applies to our flights to Dubai. We have already resumed our flights to Riyadh and Dammam. For the most up‑to‑date travel information, please visit klm.com.

Update February 6
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided to resume our flights to Tel Aviv to February 15 with an adjusted schedule. From February 1 through 15, we will operate flights to Dubai, also with an adjusted schedule. We have resumed flights to other destinations in the region, such as Riyadh and Dammam. 

Update February 4
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided to resume our flights to Tel Aviv on February 3 and from February 5 to February 15 with an adjusted schedule. From February 1 through 8, we will operate flights to Dubai, also with an adjusted schedule. We have resumed flights to other destinations in the region, such as Riyadh and Dammam.
We continue to monitor the situation closely and will determine our flight schedules accordingly.

Update February 3
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided to resume our flights to Tel Aviv on February 3 and from February 5 to February 15 with an adjusted schedule. From February 1 through 6, we will operate flights to Dubai, also with an adjusted schedule. We have resumed flights to other destinations in the region, such as Riyadh and Dammam.
We continue to monitor the situation closely and will determine our flight schedules accordingly.

Update January 31
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided to resume our flights to Tel Aviv on February 2 and 3 with an adjusted schedule. From February 1 through 6, we will also operate flights to Dubai, also with an adjusted schedule. We have already resumed flights to other destinations in the region, such as Riyadh and Dammam. We continue to monitor the situation closely and will determine our flight schedules accordingly.

Update January 28
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided not to resume our flights to Tel Aviv for the time being. We are already operating flights again to other destinations in the region, such as Riyadh and Dammam. For Dubai, we expect to restart operations from Friday, January 30. We continue to monitor the situation closely.

Update January 26
Based on the most recent safety analysis, we have decided to resume operations to Dammam and Riyadh according to the regular schedule starting Tuesday, January 27. Options for Dubai and Tel Aviv are currently being explored. We are closely monitoring the situation. All passengers who were affected by canceled flights in recent days due to the situation in the Middle East have now been rebooked. Travelers who prefer not to travel anymore may request a refund for their original flight.

Update January 24
Due to the geopolitical situation, KLM is currently avoiding the airspace of Iran, Iraq and Israel as a precaution, as well as the airspace over several countries in the Gulf region. This means that, until further notice, we will not be operating flights to Dubai, Riyadh, Dammam and Tel Aviv. Passengers whose flight has been canceled have been informed. KLM has decided not to rebook passengers onto flights on 24 or 25 January, as other airlines are also canceling flights to the Middle East. Passengers will be rebooked as soon as possible. Passengers who choose not to travel can request a voucher or a full refund. We continue to monitor the situation.

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Passengers received the following letter from KLM: (Note: the first paragraph of this letter will be amended based on the current situation)

{subject} Update: your flight to or from Dammam, Dubai, Riyadh, or Tel Aviv

We are reaching out to you with an important update about the security situation in the Middle East. Due to safety considerations, KLM has decided to cancel all flights to/from/via [name of destination] on [date]. We are monitoring the situation closely. 

Have you already been rebooked? Unfortunately, this may mean that you will need to be rebooked again in the coming days, depending on how the situation develops.

We understand that this is inconvenient and may cause uncertainty. We will, of course, do everything we can to fly you to your destination as quickly as possible.

What should I do if my flight has been canceled?

If your flight has been canceled, we will automatically rebook you onto the first available flight. You can also rebook yourself – we have prepared your rebooking options in the KLM app and in My Trip: https://www.klm.nl/en/trip.

Would you rather not travel anymore? You can request a refund for the original flight: https://www.klm.nl/en/refund. 

Connecting flight
Are you missing your connecting flight due to the security situation in the Middle East? We will ensure that you are automatically rebooked on the next available flight. Our ground staff is ready to assist you. Please check your new travel details in My Trip: https://www.klm.nl/en/trip.

Your rights and compensation
For more information on your rights, please visit https://www.klm.nl/en/information/legal/assistance-compensation. Please note that you may be legally entitled to compensation. You can read more about this at https://www.klm.nl/en/information/refund-compensation.

Booked through a travel agency
If your booking was made through a travel agency, please contact your agent directly for assistance with your booking.

Contact us

Do you have questions or need support? We are here for you. Please get in touch with us at: https://www.klm.nl/en/contact.

We understand that our decision is serious and affects your travel plans. However, the safety of our passengers and crew is our top priority. Once again, we apologize for the inconvenience and thank you for your understanding.

Kind regards,

KLM Royal Dutch Airlines

By deploying its Boeing fleet, KLM is responding to the growing demand for premium travel. Previously, KLM operated the Airbus 330 to Aruba and Bonaire, with a capacity of approximately 30 seats in World Business Class. The Boeing 777 and 787-10 offer approximately 35 seats in World Business Class and approximately 24 seats in Premium Comfort Class, representing significantly more capacity in the premium segment. The number of seats in the other travel classes remains comparable.

Connected for over 90 years
The capacity expansion coincides with a special anniversary year. Ninety years ago, on May 31, 1936, KLM operated its first official passenger flight to Bonaire. KLM was the first European airline to introduce a scheduled service between Amsterdam and Bonaire. KLM has been flying to Aruba and Bonaire since 1934.
“For many years, we have been connecting Aruba and Bonaire with the Netherlands and the rest of the world. We continue to develop this route, responding to the needs of our passengers,” says Frédérique Pelger, Vice President of KLM Benelux, Dutch Caribbean & Suriname. “We’re seeing that our passengers are increasingly opting for extra comfort and personalized service. With increased capacity in our World Business Class and Premium Comfort Class, we’re offering that option.”

More Flights to Curaçao
This winter, KLM will be flying more frequently to Curaçao. KLM clients can choose from nine flights per week. In January and February, that number will increase to ten flights per week; during the Christmas break, it will rise to twelve; and during spring break, it will be eleven flights per week.

Wi-Fi, powered by Starlink
KLM has chosen Starlink to deliver ultra-fast Wi-Fi on intercontinental flights. Starlink delivers high-speed, low-latency internet from a constellation of satellites in low Earth orbit, with coverage over oceans and remote routes as well as land. It delivers fast, reliable broadband that can support email, browse the internet, listen to music, play games, or stream movies and TV series. From the moment passengers and crew step aboard, Starlink keeps them connected throughout the flight, anywhere in the world.

Free Wi-Fi service will be available to Flying Blue members. Passengers can log in with their Flying Blue account to get online. Passengers who are not yet Flying Blue members can sign up before their flight or during the flight via the onboard portal. Once registered, they can use the free Wi-Fi service on equipped aircraft.

Since the beginning of this year, KLM has also been offering free, fast and unlimited Wi-Fi on most of its European fleet. This made KLM one of the first European airlines to offer free internet access to passengers traveling within Europe.

A shared pioneering spirit

As the world’s oldest airline still operating under its original name, KLM has played an important role in the development of international aviation for 107 years. From pioneering a unique hub-and-spoke network model to opening new European and intercontinental routes, KLM has continuously sought new ways to connect the Netherlands with the world.

KLM continues to innovate today. The celebration of its 107th anniversary falls during a week in which the airline is taking a concrete step toward future-ready aviation with the arrival of its first Airbus A350. This aircraft is cleaner, quieter, and more fuel-efficient than previous generations and will soon be deployed on several intercontinental routes.

KLM recognizes that same pioneering spirit in De Kleine Schorre. When the vineyard was established on Zeeland soil in 2001, it was met with considerable skepticism. After all, premium wine was associated with the sunny hills of Southern Europe, not the heavy marine clay and salty winds of Schouwen-Duiveland. Defying expectations, De Kleine Schorre grew into a leading Dutch winery. Today, passengers from around the world enjoy its Zeeland wines from September to November in KLM World Business Class.

Valued craftsmanship

What connects KLM and the Zeeland winery goes beyond their long-standing partnership. Both combine craftsmanship with innovation and share the ambition to make a difference in their respective fields. This focus on quality, hospitality, and entrepreneurship forms the foundation of a partnership that has now lasted more than 20 years.

About the Delft Blue miniature houses

Since the 1950s, KLM has presented Delft Blue miniature houses to World Business Class passengers on intercontinental flights. Since the 1990s, the houses have been filled with Bols Genever. They are miniature versions of notable buildings in the Netherlands and elsewhere and have become highly sought-after collectibles.

Since 1994, the number of houses in the collection has corresponded with KLM’s age. Each year on October 7, KLM’s anniversary, a new house is added to the collection. House No. 107 is the third landmark from Zeeland to be included in the series, following earlier houses in Middelburg (No. 6) and Veere (No. 22).

Marjan Rintel, President & CEO of KLM: “We’re delighted to welcome our first A350 to Schiphol. This is an important milestone for KLM and for the Netherlands. Fleet renewal is one of the most effective ways we can make our operations cleaner, quieter, and more fuel-efficient. We already have 17 A321neos flying on our European routes, and with the arrival of the A350, we’re taking the next step in renewing our intercontinental fleet. That means more comfort for our passengers, while also reducing our impact on our surroundings.”

Dutch Masterpieces Inspire Aircraft Names
For more than a century, KLM has connected the Netherlands with the rest of the world The airline has chosen well-known Dutch works of art as the inspiration for the names of its Airbus A350 aircraft. The Night Watch by Rembrandt van Rijn is an iconic work of art and perhaps the Netherlands’ best-known masterpiece, attracting visitors from around the world to the Rijksmuseum. The first A350 carries a name that is deeply rooted in Dutch culture and instantly recognizable around the world. The second aircraft will be named Girl with a Pearl Earring.

Quieter and More Comfortable
Over the coming years, the Airbus A350 will replace part of KLM’s current intercontinental fleet. The aircraft uses approximately 25% less fuel than previous-generation aircraft. Its noise footprint is also approximately 40% smaller, meaning that people living near airports experience less noise from aircraft taking off and landing. For passengers, the A350 offers a new level of comfort, with one of the quietest cabins in its class and an improved onboard environment.

Certification of World Business Class Seats
The A350 has 331 seats: 271 in Economy Class, 26 in Premium Comfort Class, and 34 in World Business Class (WBC). EASA has now approved the test results for the WBC seats, allowing the certification process to begin.

Fleet Renewal
KLM is investing €7 billion in fleet renewal. In addition to the Airbus A350 for intercontinental routes and the A350F for cargo operations, the fleet renewal program includes the Airbus A321neo, the Embraer E2 fleet operated by KLM Cityhopper, and Boeing 787 aircraft.

Photos: Airbus, Arnoud Raeven and Desril Santoso Teguh

As part of TAC, KLM will operate a showcase flight from Amsterdam to Delhi on September 28. KLM Cityhopper will operate a showcase flight from Amsterdam to Dublin on September 30 using an Embraer E195-E2. During both flights, a range of initiatives will be tested that may contribute to a more efficient operation, reduced fuel consumption, and greater awareness and understanding of SAF.

KLM: Increasing awareness of SAF
Throughout October, KLM will focus on increasing awareness and understanding of SAF and its importance in reducing aviation emissions. Passengers will receive information about SAF through several channels and learn how they can support its use. KLM will show an onboard SAF information video and feature SAF-related content in its in-flight magazine, Holland Herald. The airline will also explore how crew members and KLM Sustainability Ambassadors can actively engage passengers in conversations about SAF.

KLM Cityhopper: Building on proven solutions
During its Dublin showcase flight, KLM Cityhopper will test several operational initiatives, including the use of the TaxiBot, which allows aircraft to be towed from the gate to the runway without using their main engines. In partnership with SITA, the airline will also evaluate OptiDescent, a tool designed to support more efficient descent profiles. Additional onboard waste-sorting solutions will be tested, including a new cup holder and potentially an updated waste trolley.

The focus is not solely on technology. During the flight, passengers will be invited to share their ideas for the future of KLM Cityhopper through the Message in a Bottle initiative, as the airline celebrates its 60th anniversary this year.

Through these various initiatives, KLM and KLM Cityhopper aim to demonstrate that advancing sustainability requires progress on multiple fronts, from operational innovation to increased awareness and collaboration with passengers and partners.

Following the challenge flights, participating airlines will share their results and insights so that successful initiatives can be further assessed and, where possible, considered for broader implementation in day-to-day operations.

Also focusing on social impact
In addition to making its operations more sustainable, KLM is also focusing on its social impact as part of The Aviation Challenge. To this end, KLM works closely with Wings of Support, KLM’s preferred NGO. Wings of Support is an independent foundation run by KLM employees on a voluntary basis. It provides financial support to local organisations at KLM destinations around the world, made possible by donations and sponsorships. The foundation helps children improve their quality of life through projects focused on education, care and medical support.

This year, The Aviation Challenge highlights Kirby Place, a small school in a slum area of Delhi. Young children receive basic education here, while older children are supported in their further development. Wings of Support has supported the school with, among other things, improving its water supply and providing educational materials, including computers.
 

Pictures: Arnoud Raeven

“Our passengers want to reach their destinations smoothly and feel recognised and at ease throughout their journey. That is why we are offering a wider choice of flights this winter, focusing on personal service and continuing to invest in comfort and the renewal of our fleet,” says Marjan Rintel, President and CEO of KLM.

More flights to popular destinations

This coming winter, KLM will fly to 164 destinations in 64 countries, 93 within Europe and 71 intercontinental destinations. KLM is further increasing capacity on several routes to meet passenger demand.

Minneapolis will return to the winter schedule for the first time since winter 2023, while San Diego will be served throughout the entire winter season for the first time. KLM will also operate more frequent services to Panama City, with up to ten flights a week during the peak period, while São Paulo will be served nine times a week this winter.

Capacity to Curaçao will also be increased. The popular holiday island will normally be served nine times a week. This will rise to ten weekly flights in January and February, twelve during the Christmas holidays and eleven during the spring holidays.

Within Europe, KLM is adding capacity to popular winter and city-break destinations. Both Rovaniemi and Kittilä will receive one additional weekly flight, while Florence and Basel will each be served by one additional daily flight.

Planned resumption of routes

In addition to expanding existing routes, KLM intends to resume flights to Dubai, Riyadh and Dammam from the start of the winter schedule. The exact timetable will depend on the situation in the Middle East at that time. KLM also intends to continue operating flights between Amsterdam and Tel Aviv this winter, following their resumption on 25 August.

KLM is also working to resume its route to Kigali and Entebbe. The Entebbe service was previously temporarily removed from the network following travel and entry restrictions introduced by several countries in response to the Ebola outbreak in Central Africa. Subject to the lifting of the travel and entry restrictions in force at the time, the route will operate four times a week this winter.

More choice and comfort on board

Alongside expanding its network, KLM is also enhancing the travel experience this winter. From October, Economy Class passengers on European flights will have a wider choice of food and drink with the introduction of Grand Café KLM. Meals can be pre-ordered, while passengers will also be able to choose items from the menu on board. This will enable KLM to cater more effectively to passengers’ varying needs.

Premium Comfort capacity will also increase on several intercontinental routes. As the Airbus A330 is phased out, flights to Aruba, Bonaire, Riyadh, Dammam and Miami will be operated mainly by Boeing aircraft this winter.

Cleaner, quieter and more fuel-efficient flying with a renewed fleet

The arrival of KLM’s first Airbus A350 at Schiphol will soon mark an important step in the continued renewal of its fleet. The aircraft is cleaner, quieter and more fuel-efficient than many current-generation aircraft. At the same time, the phase-out of the Airbus A330-200 will continue this winter.

The A350’s first commercial passenger flight will be to Toronto. The destination will be served twelve times a week, including five flights operated by the new Airbus A350. As more A350s join the fleet later this winter, the aircraft will also be used on services to Montreal, Kilimanjaro, Dar es Salaam, Zanzibar and Nairobi.

KLM will also continue to adjust its operations to further reduce night-time noise disturbance. Wherever possible, more latest-generation aircraft will be used and the number of landings between 11 p.m. and 7 a.m. will be reduced. As a result, passengers on some routes may encounter a different aircraft type or an adjusted departure time.

KLM Cityhopper plays a key role in Schiphol’s hub operations. Each year, it carries around 11 million passengers to destinations across the continent. Passengers from throughout Europe fly with KLM Cityhopper to Amsterdam to connect to KLM’s intercontinental flights. At the same time, travelers from around the world connect through Schiphol to more than 80 European destinations. In this way, KLM Cityhopper contributes to the Netherlands’ global connectivity and KLM’s extensive route network. Destinations added to the network in recent seasons include Biarritz, Exeter, Dubrovnik, Ljubljana, Cork, Jersey, Santiago de Compostela, and Oviedo.

“Sixty years ago, KLM Cityhopper began as a small regional airline. Today, we are an essential part of KLM’s network and play a key role in connecting Europe with the world. This growth is primarily due to the dedication and commitment of our employees. With that same entrepreneurial and innovative spirit, we will continue building the future of regional aviation,” said Maarten Koopmans, Managing Director of KLM Cityhopper.

History

KLM Cityhopper traces its roots to NLM, which was founded in 1966 to provide fast connections between different regions of the Netherlands. Over the following decades, its network steadily expanded to include destinations across Europe. The Cityhopper name was added in 1976, followed by a merger with NetherLines in 1991 and the integration of KLM UK, ultimately creating KLM Cityhopper.

A Testing Ground for Innovation

As a smaller, agile organization, KLM Cityhopper regularly tests innovations for the broader KLM organization. This enables it to play a pioneering role in operational optimization, sustainability, and new ways of working.

One example is the introduction of virtual reality training for KLM Cityhopper pilots—a valuable and sustainable training method that supplements conventional simulator and in-flight training. Another example is OptiClimb, an application that helps reduce fuel consumption and CO₂ emissions during the climb phase of a flight. Based on flight data such as weight, weather conditions, aircraft type, and route, OptiClimb recommends a speed to the flight crew that allows the aircraft to reach cruising altitude as efficiently as possible.

KLM Cityhopper is also taking part in The Aviation Challenge for the fourth year. As part of the challenge, it is testing new solutions involving artificial intelligence, sustainable aviation fuels, weight reduction, reduced food waste, and the electrification of ground operations.

A Quiet, Fuel-Efficient, and Effective Fleet

KLM Cityhopper remains focused on advancing regional aviation. In the coming years, it will concentrate on further optimizing its network, adding new destinations, and maintaining a modern, efficient, and sustainable fleet.

After operating aircraft made by Dutch manufacturer Fokker for several decades, the airline opted for an Embraer fleet in 2008. Today, Embraer aircraft form the backbone of its operations. The latest-generation Embraer E195-E2 is one of today’s quietest, most fuel-efficient, and most effective passenger aircraft.

Photo credits main picture: Mark Wagtendonk

"We are delighted to welcome our passengers to Grand Café KLM," said Bas Gerressen, EVP Inflight Services. "With this new concept, we are taking the next step in enhancing the European travel experience. Passengers will benefit from greater choice, more flexibility, and an offering that better reflects a wide range of preferences and needs. Whether they choose to pre-order a meal or spontaneously select a snack or beverage onboard, Grand Café KLM allows passengers to tailor the service to their personal preferences. In doing so, this new concept further strengthens the warm and hospitable experience we strive to provide."

Earlier, KLM announced that it was exploring a new catering model for Economy Class. Since then, the airline has conducted multiple testing phases across various destinations, evaluating both the product assortment and the supporting operational processes.

KLM has been investing in improving the passenger experience across its European network for some time. The airline has already added 16 Airbus A321neo aircraft and 25 Embraer 195-E2 aircraft to its fleet, featuring modern seats with USB charging ports and larger overhead bins. A few months ago, KLM also introduced complimentary Wi-Fi on European flights.

For many years, KLM has invested in making aviation cleaner, quieter, and more fuel-efficient. In addition to fleet renewal, SAF is one of the most effective ways to significantly reduce aviation’s CO₂ emissions. While SAF produces the same CO₂ emissions during flight as fossil kerosene, its total lifecycle emissions—from production to combustion—are significantly lower, reducing CO₂ by at least 65% and up to more than 90% compared to conventional kerosene.

SAF is currently three to four times more expensive than fossil kerosene. While this plant is an important milestone, further efforts are needed to accelerate production and make SAF more widely available and affordable. It is therefore encouraging that the new coalition agreement includes plans to expand alternative aviation fuels and support SAF production in the Netherlands. KLM calls on the government to work together to accelerate and scale up SAF, for example through a national SAF fund, as recommended in the Wennink report “The Route to Future Prosperity.”

The DSL-01 project demonstrates what is possible, while also underlining the need for more initiatives like this to achieve the Dutch target of 14% SAF blending by 2030.

The improvement in the first half year was partly driven by productivity enhancements, cost-saving measures, and sustained strong demand in both passenger and cargo transport. Revenue per seat increased, particularly on routes to Asia and North and Central America. The Back on Track program yielded €315 million in savings and performed above plan. While this is encouraging, it does not change the fact that KLM still faces a substantial challenge to structurally strengthen its financial foundation.

Changing World Requires Further Strengthening 
KLM recognizes that the challenges for the aviation sector have evolved. Geopolitical tensions lead to cancellations, re-routings, and volatile fuel prices. Simultaneously, costs are rising, for example, for materials, personnel, and airport charges.

Bas Brouns, CFO KLM: “We are moving in the right direction, but more is needed to make KLM more financially resilient. The results provide confidence, but not comfort. Therefore, we continue to invest in factors that strengthen our competitive position, while critically evaluating every euro spent. This is the only way to make the progress we are currently seeing sustainable.”

Cargo, Engineering & Maintenance, and Transavia 
Cargo showed clear improvement thanks to strong market demand, particularly from Asia. Engineering & Maintenance improved its results due to growth in external work and operational improvements. Transavia operated in a highly competitive market, where its focus on affordable holiday flights put pressure on margins.

Outlook 
For the second half of the year, KLM continues to anticipate uncertainties. Developments in the Middle East and their potential impact on fuel prices, airspace, and global trade flows remain difficult to predict. Therefore, KLM maintains its focus on operational reliability, further productivity enhancements, cost control, and a strong financial position.

The press release from Air France-KLM Group regarding the first half year of 2026 can be read here.

Frédérique Pelger, Vice President Benelux, Dutch Caribbean & Suriname at KLM, said: “Ringing the Euronext opening bell is a meaningful and visible way to kick off WorldPride 2026. As an airline that has connected people and cultures for more than a century, we are proud to support an event that stands for connection, acceptance, and the freedom to be yourself unconditionally. We look forward to connecting people from all 160 KLM destinations with Amsterdam during this event.”

During WorldPride, Amsterdam is expected to welcome approximately two million visitors from around the world. As official partners, KLM and Delta Air Lines are contributing by bringing thousands of visitors to Amsterdam through their global networks, helping support the international accessibility of WorldPride.

Mathieu Essenberg has already served as interim COO in recent months. He has been with KLM since 2002 and has held various management positions in, among others, Flight Operations, KLM Cityhopper, Hub Operations, and Engineering & Maintenance. Mathieu is also an active pilot, first at KLM Cityhopper and later at KLM. Since 2017, he has been a captain on the Boeing 737.

More information about Mathieu Essenberg’s nomination can be found in the earlier press release announcing his nomination: Mathieu Essenberg nominated as Chief Operating Officer of KLM

The pilots will be given the flexibility to apply their knowledge and experience as reservists while continuing their careers in commercial aviation. This collaboration helps retain valuable aviation expertise within the Netherlands and further strengthens the connection between civil and military aviation.

In addition to the six reservists, one KLM pilot will be seconded to Texas from September for a four-year period as an instructor, training future fighter pilots.

Exploring cooperation on Sustainable Aviation Fuel (SAF)
KLM and the Ministry of Defence are also exploring opportunities to collaborate on alternative aviation fuels, specifically Sustainable Aviation Fuel (SAF). Particular focus is being placed on the development and application of e-SAF (synthetic sustainable aviation fuel), a key technology for further decarbonising aviation and strengthening the strategic energy independence of the Netherlands and Europe.

Both organisations see opportunities to combine their knowledge, expertise and networks to support the development and deployment of these fuels.

Innovation
Through the HYPERION project, the Ministry of Defence and KLM Engineering & Maintenance are working together on solutions to make aircraft maintenance more efficient and sustainable. This includes further digitalisation and the application of data-driven maintenance.

Secure and transparent information exchange improves component availability, shortens turnaround times and increases operational readiness. Through this project, KLM and Defence are developing a new model for collaboration in aircraft maintenance, further strengthening the Netherlands’ leading position in this field.

Last month, KLM and the Ministry of Defence also announced that seven KLM engineers will begin training with the Royal Netherlands Air Force in September.

KLM’s Contribution to the Values of WorldPride 
During WorldPride Amsterdam 2026, KLM and Delta Air Lines will take part in several elements of the program together. Both airlines will participate with a shared boat in the Canal Parade, march together in the Pride March, and host their booth on Museumplein at the WorldPride Village. 

In addition, KLM will support several initiatives that may be less visible to the general public but are closely aligned with the values of WorldPride. For example, KLM will host six international LGBTIQ+ representatives at the Pride House, a dedicated location in Amsterdam at Hotel Sofitel Legend The Grand, through a special invitation program. They come from countries where it is not a given that people can openly be themselves or celebrate Pride. KLM wants to offer them a safe and welcoming environment in Amsterdam so they can fully take part in everything WorldPride has to offer. 

Attention to Pride Beyond Amsterdam 
KLM is also recognizing Pride outside Amsterdam. This year, KLM will operate two special Pride flights. On June 28, an LGBTIQ+ crew and allies flew to Toronto, where Pride took place, and the flight was festively welcomed by choreographer and dancer Blake McGrath. On July 24, KLM Cityhopper will fly to Berlin in the lead-up to the celebration of Berlin Pride. 

KLM’s involvement with the LGBTIQ+ community extends beyond WorldPride alone. This year marks the 15th anniversary of Over the Rainbow, the internal network for LGBTIQ+ employees and allies. The network plays an active role in promoting awareness, connection, and an inclusive work environment within KLM.

Marjan Rintel, President & CEO KLM: “With Mathieu, we have found an excellent candidate from within our own organisation for the role of COO. He knows the airline inside out and has proven in various divisions and roles within KLM to be a driven and inspiring leader. In addition, Mathieu knows the operation from the inside as a B-737 captain. Over the past two months, we have already worked together intensively in this setting, and I am fully confident that, with Mathieu in the COO role, we will be successful in further strengthening our operations.”

Wiebe Draijer, Chairman of the KLM Supervisory Board: “Throughout his career at KLM, Mathieu has demonstrated that he has the leadership, expertise and ability to bring people together that are needed for this important role. The Supervisory Board is fully confident that, together with the Managing Board and all colleagues, he will make a valuable contribution to further strengthening KLM’s operational performance and future resilience.”

Mathieu Essenberg (1973) has been with KLM since 2002. He has held management positions at KLM Cityhopper and Flight Operations. At Engineering & Maintenance, he was responsible from 2018 as SVP Airframe/Operations for aircraft maintenance for the KLM fleet and global customers. In 2022, as EVP Hub Operations, he led the Ground Services (GS) division, and in 2025 he returned to E&M as Executive Vice President. Mathieu also works as a pilot, first at KLM Cityhopper and later at KLM. Since 2017, he is a captain on the B-737.

Mathieu Essenberg, Chief Operating Officer KLM: “I am deeply honoured by this appointment. Together with all our KLM colleagues, I want to work on the challenges ahead of us. Safety, operational reliability and an excellent experience for our passengers will always be central to this. I am convinced that we can be successful in this and, in doing so, contribute to KLM’s success.”

Following approval and a positive advisory opinion, KLM’s Managing Board will be composed as follows: Marjan Rintel (President & CEO), Bas Brouns (Chief Financial Officer), Mathieu Essenberg (Chief Operating Officer) and Miriam Kartman (Chief People Officer).

There was strong interest within KLM in participating in the Defence training program. Mathieu Essenberg, EVP KLM Engineering & Maintenance, said: “At KLM, we have highly experienced technicians who work every day to ensure the safety of our fleet. It is valuable that, through this training, they can apply their expertise in a different environment while also gaining new knowledge. In this way, we are not only strengthening our own organization, but also contributing to the resilience of the Netherlands.”

Commodore Ellen Meeuwsen-Scholten, Director of Personnel at the Dutch Royal Air Force, emphasized the importance of the partnership: “The cooperation between KLM and the Dutch Royal Air Force shows how government and industry can work together to contribute to the resilience of the Netherlands. By giving technical personnel the opportunity to gain experience within Defence, we are building scalable capacity that can be deployed when the situation calls for it. At the same time, they become familiar with Defence processes, working methods, and culture, enabling them to make a valuable contribution to the operational readiness of the Air Force at crucial moments.”

KLM and the Ministry of Defence are working together to exchange knowledge and make smarter use of personnel and resources so that both organizations are more resilient in emergency situations. They are also exploring ways to intensify cooperation in the areas of component and engine maintenance. As part of this effort, KLM and the Ministry of Defence are examining how existing civil infrastructure, such as the facilities at Schiphol-East and Schiphol-Rijk, including Regional Jet Center and EPCOR, can be used to optimal effect. They are also exploring whether a new facility dedicated specifically to military maintenance could be developed in the future.

In addition to this technical cooperation, the parties are also looking more broadly at opportunities to join forces in other areas.

On te picture: Franck Coesel, Liane Visser, Pieter Cornelisse, Ellen Meeuwsen, Mathieu Essenberg, Roberto Joannes, Radj Jaghbandan, Gijs van Rooijen

“At KLM, we believe that every journey can be meaningful. KLM’s cabin crew is ready to offer travelers a warm welcome and personal attention, so they feel at home when traveling with KLM. The APEX Award for Best Cabin Service in Europe, an award entirely based on passenger reviews, is a wonderful recognition for our cabin crew. It shows that our customers appreciate our service,” said Bas Gerressen, Executive Vice President KLM Inflight Services. 

The APEX Best™ Awards are based on more than one million passenger reviews. Passengers rate their flight experience across five categories: seat comfort, cabin service, food and beverages, entertainment, and Wi-Fi.